Windows 10: Can't log in to school/work email on this laptop, but can with others.

I posted to the Windows 365 forum and they told me to post my question here as well, as they seemed to narrow down the issue to the account rather than the actual laptop. The link to the post is: https://answers.microsoft.com/en-us/msoffice/forum/all/cant-login-to-my-school-email-on-laptop-but-it/79ae532c-f689-4279-83a0-5cfe18e75cb9?rtAction=1666050403147 . Would greatly appreciate help with this, thank you.

:)

 

Remove Deactivated Work Or School Email Account

I have an organizational email account that has been deactivated, current guides online say the following:

"If you need to remove an account from your PC:

1. Select Start > Settings > Accounts > Access work or school .
   
2. Select the account you wish to remove, then select Disconnect
   
   ...."
   

However, the only option presented at this section is "Manage" which forwards me to my organization's page to login. The account has since been deactivated with no way to get to the next step.
I have been getting notifications from my system that "There is a problem with a work or school account click her to fix now" but obviously can't login to remove the account from the system.
Is there a work around to remove the account without logging in?

 

Logging into school account changed my settings/policies on home PC.

Hi glen.c123

Are you sure you have removed that school account

Open the Settings App.

Go to Accounts.

Select Emails and Accounts, is there is a school Email listed there

Select Access Work or School, is there is a school Email listed there

 

Unable to log into laptop after changing password.

Hi Marty,



Thank you for writing to Microsoft Community Forums.



We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.

1. Were you using the “Old email (account) address” regardless of not using laptop?
   
2. Are both the email addresses linked?
   
3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
   
4. What is the exact error message you get when you try to log in to laptop?
   
5. Does your desktop has two user profiles?
   

In the meantime, we would suggest you to follow the steps mentioned below and check.



You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
try logging in to the laptop with the new password for the old email address.





We await your response.