Windows 10: Can't log into Laptop to do system restore

During a system restore, windows forced an update on me. It messed up my laptop. I'm trying to do a system restore to save my PC but my password isn't working. Is there a way to bypass this to do a system restore? My password is correct but it's telling me it's wrong. I don't know how to contact Microsoft directly.

:)

 

System Restore Not Working On A Laptop

Two desktops have System Restore Working and Laptop is not working.

Interesting is they have a System Restore Service and the Laptop Does not.

All three had a clean install of 1607.

Suggestions ?

 

System Restore error

The "mstdc.log" file is a transaction log file of Windows operating systems. Since it is a log file, it should not affect the performance of your system. Also, the error that you're getting with that log file is not connected to the System Restore error
code you're seeing in the Event Viewer. If you want to make sure that System Restore is functioning properly, you can also disable and re-enable it. Please take note that by disabling System Restore, you lose your restore points. To disable and re-enable System
Restore, follow these steps:

• Access System Restore by searching using Cortana.
• Click Configure.
• Choose Disable system protection.
• Click Apply, and the press OK.
• Click Configure again.
• Choose Turn on system protection.
• Click Apply, and the press OK.
• Click OK.

If you do not encounter any issues while doing the steps above, it means that System Restore is working properly.

Let us know how it goes.

 

System Restore Error 0x81000203

Good day,

We can see here that you are having issues performing system restore on your computer. Having said that, we need to determine the cause of this problem. Before we proceed, may we know the following:

• Any changes made on the computer prior to this concern?
• What troubleshooting steps have you tried so far?
• Are you getting any error messages when trying to perform system restore? If so, can you send us a screenshot?
  Note: Please do not include any personal information.
• Have you performed all the suggested troubleshooting steps found on this thread?