Windows 10: Cant log into PC, and cant reset with USB or Troubleshoot it.

After I factory reset my pc Windows 10 and when to turn it on I was greeted with my old account that was on the PC and when I try to log in I get a User sign in failed message, and no matter what I do if I try to troubleshoot my pc it requires the password which I am 100% certain it is the right one and im told is wrong, and a USB with recovery files on it will also not work it just loads me back into the login screen, and after trying to access safe mode I get a grey screen with a mouse that I can move and nothing else.

:)

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Cant log into PC, and cant reset with USB or Troubleshoot it.

After I factory reset my pc (Windows 10) and when to turn it on I was greeted with my old account that was on the PC and when I try to log in I get a User sign in failed message, and no matter what I do if I try to troubleshoot my pc it requires the password which I am 100% certain it is the right one and im told is wrong, and a USB with recovery files on it will also not work it just loads me back into the login screen, and after trying to access safe mode I get a grey screen with a mouse that I can move and nothing else.

 

Bluetooth is not working — troubleshoot claims I don't even have it

I have done all the following steps:

- installed bluetooth driver from manufacturer
- hit windows update
- updated / uninstalled bluetooth items listed in Device Manager and restarted the PC
- updated / uninstalled USB drivers listed in Device Manager and restarted the PC (USB drivers automatically came back but not bluetooth)
- turned on and restarted all bluetooth support in services.msc
- conducted bluetooth troubleshooting
- conducted hardware troubleshooting