Windows 10: Can't log into Windows after resetting second hand laptop.

Hi, I did a factory reset on a used Lenovo Thinkpad and get to the Windows login screen. When I try logging in I get this message "we didn't find that email address in your organization. Use another email address or contact your administrator." Please advise.

:)

 

Windows won't install on second-hand laptop?  

Also tried, indeed I had made the DVDs for windows that way. On my regular work PC, the DVDs work properly but as soon as I try them in my laptop... well. Then it goes hopelessly wrong. You know, I'll just keep this laptop on Linux Mint. Are we rid of the hassle with the windows DVDs, right? And at least it runs well. Although, the battery life could be a bit longer too. Only lasts an hour. Oh well, what do you want with a second-hand laptop, right? Am already happy THAT it picks up an OS.

Strange, nonetheless.

 

Windows 10 doesn`t log in after update

Hi,

You may need to reset your password for you to access your account again. To assist you better, we'd like to gather more information:

• Which build and version of Windows 10 are you using?
• Are you trying to log in to your Microsoft Account or to your Windows 10 local account?
• Have you tried resetting your password?

Meanwhile, you're trying to log in to your Microsoft Account, we suggest that you follow the steps in this

forum article shared by PaulSey on how to reset your password and recover your Microsoft Account.

If you're trying to log in to your Windows 10 local account, we suggest that you perform the instructions in this

article on how you can reset your Windows 10 local account.

Keep us posted if you need additional help.

 

Second hand surface laptop

Good morning.

We don't think it is the issue.

We are attempting to reset the laptop to factory settings.

We have completed the action 3 times and everytime it restarts it brings us back to the main log in screen however it won't even accept our original username / password.

We hand over the laptop today and wanted to make sure the system was clean.

We are assuming that the new owner will create a new microsoft user account and be able log in, but when we can't even get that far with our own username / password we are unable to confirm this.

Appreciate your assistance so far.