Windows 10: Can't Log into Windows on Old Laptop

Discus and support Can't Log into Windows on Old Laptop in Windows 10 Software and Apps to solve the problem; Hello. I am trying to log into an old laptop to retrieve some photo files. The Windows password I have recorded does not work. I tried to reset the... Discussion in 'Windows 10 Software and Apps' started by LeighParks, Aug 28, 2022.

  1. LEIGHPARKS
    LeighParks Win User

    Can't Log into Windows on Old Laptop


    Hello. I am trying to log into an old laptop to retrieve some photo files. The Windows password I have recorded does not work. I tried to reset the password, but the system is telling me that I need a recovery disk--which I do not have have. Then I tried to reset using the Windows recovery form, but I don't seem to be providing enough information to find the account. I currently have Windows on two other devices that use a PIN. They are showing up on my Microsoft device list, but the old laptop is not listed. I'm pretty sure the old laptop is running Windows 10. Please help me access my

    :)
     
    LeighParks, Aug 28, 2022
    #1
  2. MANJUNATH_H
    Manjunath_H Win User

    Unable to log into laptop after changing password.

    Hi Marty,



    Thank you for writing to Microsoft Community Forums.



    We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.



    1. Were you using the “Old email (account) address” regardless of not using laptop?
    2. Are both the email addresses linked?
    3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
    4. What is the exact error message you get when you try to log in to laptop?
    5. Does your desktop has two user profiles?

    In the meantime, we would suggest you to follow the steps mentioned below and check.



    You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
    try logging in to the laptop with the new password for the old email address.





    We await your response.
     
    Manjunath_H, Aug 28, 2022
    #2
  3. NORDIC
    Nordic Win User
    What to do with old laptop

    If you actually read the thread it is a spare old laptop.
     
    Nordic, Aug 28, 2022
    #3
  4. N-STER
    n-ster Win User

    Can't Log into Windows on Old Laptop

    n-ster, Aug 28, 2022
    #4
Thema:

Can't Log into Windows on Old Laptop

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