Windows 10: Can't log into Xbox Profile - should I delete Microsoft account?

Hi there,


I have a problem with my Xbox profile. I have a Microsoft account and changed my email address. Since then I can't get into any of my Microsoft Games anymore (e.g. Forza Horizon 3). I called Microsoft hotline twice and they tried to help but could not help me. Both times they said they would ask someone from the games department because they think it is a problem with my games account but they never mailed me or called me back.


So this is the problem: Everytime I want to start a game I can reach the main menu of the game but then it says "Profile changed! The subscribed profile has changed" and it tells me to restart the game. When I do, the same message pops up. I think that the change of my email-address just screwed up my Xbox profile somehow and now my Xbox profile doesn't recognize my Microsoft account.


My question: I can't get into any of my games so I think about deleting my Xbox profile (it's a regular account, not Xbox live) and I hope that I can create another profile afterwards. But I read on the web that this is not possible because you have to delete your whole Microsoft account in order to delete your Xbox profile. Is this correct? If not, then how do I delete my Xbox profile without deleting my Microsoft account? Please reply.


I'm happy for any answers because I really don't know what to do anymore and it seems that even Microsoft can't handle this.


Best regards,


Micha

:)

 

profile/gamertag

Hi Fiona,

The email address that you used to create your child's Xbox Live account should be the same as the email address that you will use to log in on Windows 10. Once you are logged in to the same email address, it will show the same Xbox Profile, gamerscore and
achievements.

To better assist you with your concern, please clarify the following information:

• Is there an email address attached to your child's account on the Xbox 360?
• Did you create a new Microsoft Account or email address for the Child account online?

If the child account on Xbox 360 is not attached to an email address, follow the steps on this

link to connect an offline profile to a Microsoft Account and join Xbox Live.

If it is already connected to an email address in your Xbox 360, you can go to this

link and follow the steps to change the email.

Keep us updated with the results after performing the suggested solutions above.

 

Code 8015D002 wont allow me to log into my xbox 360 live account.

Hi Sally,

After disabling the two-step verification on your Microsoft account, we need you to remove and re-add your Xbox Profile on the Xbox 360 to refresh and sync all the changes made. Kindly perform the following steps on your console:

• Go to Settings and select System.
• Select Storage.
• Select Profiles.
• Select the Xbox profile that you want to delete.
• Select Delete.
• Select Delete Profile Only – this deletes the Xbox profile but leaves saved games and achievements.
• Restart your console.
• Press the Guide button on your controller.
• Select Download Profile.
• Enter the email address of the Microsoft account that’s associated with your Xbox profile.
  
• Enter your Microsoft account password. If you’ve forgotten it, you’ll need to
  
  reset your password.
• If you use external storage on your console, select the storage device on which you want to save your Xbox profile. If you don’t use external storage, your Xbox profile will begin downloading.
  
• After you download your Xbox profile, you’ll be asked if you want the console to remember your password.
  

Make sure to log in with the correct Microsoft account associated with your gamertag. For more information about removing and re-adding your Xbox Profile on Xbox 360, feel free to click this

link.

Let us know how it goes.

 

xbox 360 profile & microsoft account

I have changed my password. Now when I try to log in on the xbox 360 I get “ This Microsoft account is associated with a different xbox live profile. Try a different account, I only have 1 profile, my grandchildren have several. Can you provide guidance
or tell me what I am doing wrong.



Greg