Windows 10: Can't login to laptop Windows 10 - Microsoft refuses to create a Hello PIN for any MS account

My daughter is trying to sign in to her windows 10 laptop with her microsoft account, but it tells us that it doesnt exist no idea how/why this has disappeared.However when I try to sign in with my MS account, or even create a new MS account to login with, the system forces me to set up a windows hello pin cant seem to skip this, and then tells me that it cant do that at the moment, and to try again later or skip. However skipping just throws me back to the sign in screen, coming back later and the result is the same, so we are effectively locked out of windows completely, with seemingly n

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Unable to create Hello PIN - Stuck in login loop

Hello!

I recently purchased a Langmuir CNC machine system and one of the steps is to log into a Microsoft account to access the application. As per the instructions included, I created a Microsoft account. After creating a login, it asks me to create a “Hello PIN” in the pop-up window. When hitting next, it tells me that something went wrong.

“ we weren’t able to set up your pin. You can try again, or skip this step and set up a pin later.”

What attempting to skip for now it just takes me back and asked me to login again. The device I am trying to set up as a CNC plasma cutter that requires a login. The screen that it comes with does not allow me to do any command searches esc that previous forms have suggested. I’ve also attempted to login separately from my computer and see if I can set up my pin there. I see no option under security>advanced options> add login option to add hello pin option.

Can you please assist as I’m unable to use my CNC machine without setting up my windows account.

Thank you!

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

OSK PIN login on non-touch device

Hello,

I suggest you to create a PIN for your device and try the on screen keyboard to login to the same.

You may follow the steps below to create PIN protection for your device.

• 
  Go to Settings and select account.
  
• 
  Click on sign in option and Go to PIN option.
  
• 
  Now click on Add and set PIN for login.
  

You can use the same PIN to login to your device using the on screen Keyboard from ease of access option and verify the result.

Please get back to us with updated status. We will be happy to assist you further.