Windows 10: Can't login to my child email as I am stuck on the parental consent loop. Also can't add...

Hi Team,I can't access my child email account. When we login asked for parent consent, and after i login into my email account i get the message: something is not working. It's not you, it's us. The child is not in my Family portal and when i try to add it i got this message: Something went wrong on our end. Give it a few minutes, then try again. TraceID: SLJagaZjqkqMWLw5.2.228.How can we login in this email? The last access was on 07/12/2023.ThanksVeruscka

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Can't login to my child email as I am stuck on the parental consent loop. Also can't add the Child in the family portal.

Hi Team,

I can't access my child email account. When we login asked for parent consent, and after i login into my email account i get the message: something is not working. It's not you, it's us. The child is not in my Family portal and when i try to add it i got this message: Something went wrong on our end. Give it a few minutes, then try again. TraceID: SLJagaZjqkqMWLw5.2.228.

How can we login in this email? The last access was on 07/12/2023.

Thanks

Veruscka

 

Child Microsoft account can't login, stuck in endless loop of parental consent needed

Hello, Melissa R1

Welcome to Microsoft Community.

May I ask if your child’s account has the same email address as the parent’s account that needs to approve it? That might be one of the reasons why parental consent is stuck in a loop and cannot be completed. If that is indeed the case, one possible solution is to add another email address as an alias to your child's existing account (Add or remove an email alias - Microsoft Support). This way, you can use the new email address to sign in and approve their account.

When you've exhausted all the possible solutions you can try on your own, the best course of action would be contacting Microsoft customer support: Contact Us - Microsoft Support. They might provide you with further assistance.

Let me know if you have any other concerns.

Best regards

Yuhao Li

Microsoft Community Technical Support

 

Edit the parent consent email in my child's microsoft account

Hello. The parent consent email in my child's Microsoft account is spelled incorrectly (ie *** Email address is removed for privacy *** - 2 "L"'s). When they need consent to purchase or install something, the request goes nowhere. Short of deleting their entire account is there any way to fix this? Bonus question: wouldn't this be a reaaaaallllly obvious easy thing for a parent to fix in Microsoft Family? You would thinks so.