Windows 10: Can't login to my Samsung laptop via Microsoft

Discus and support Can't login to my Samsung laptop via Microsoft in Windows 10 Gaming to solve the problem; Hi, I can't login to my Samsung laptop, I installed a windows update yesterday as prompted. Then after a restart, my laptop pin doesn't work, the only... Discussion in 'Windows 10 Gaming' started by Jack Mckee, Jan 1, 2023.

  1. Can't login to my Samsung laptop via Microsoft


    Hi, I can't login to my Samsung laptop, I installed a windows update yesterday as prompted. Then after a restart, my laptop pin doesn't work, the only option is to reset the pin which I select, it then takes me to my Hotmail login, I input my password and it then tells me I'm not connected to the internet. There are no other options for me to try. I've tried logging in multiple times and nothing works. The only other options are to restart or shutdown the laptop. Please help!

    :)
     
    Jack Mckee, Jan 1, 2023
    #1

  2. Microsoft Login

    Hi Gourmage,

    Thank you for posting in Microsoft Community.

    I suggest you to perform Safe Mode with Networking and then try to change the password.

    Method 1: Safe mode.

    Please follow below steps:


      • Click on power button at left bottom corner, press and hold
        Shift key and click on Restart.

      • Click on Troubleshoot.

      • Click on Advanced options.

      • Click on Startup Settings.

      • Click on Restart.

      • Login to Microsoft Account and create a new administrator account.
    If you’re not able to login using Microsoft account then refer to below steps and check if it helps.

    Method 2:
    Activate Inbuilt Administrator Account.

    Follow the below steps:


      • Click on power button at left bottom corner, press and hold
        Shift key and click on Restart.

      • Click on Troubleshoot.

      • Click on Advanced options.

      • Click on Command Prompt and enter following command.

        net user Administrator /active:yes
    Now reboot your system and login to inbuilt admin account and try to reset password for other account. Once you reset password login to other account and to deactivate inbuilt admin account enter following command in elevated command prompt.

    net user Administrator /active:no

    Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

    Thank you.
     
    Anil Madishetty, Jan 1, 2023
    #2
  3. Arun B J Win User
    Can't login to new computer w/Windows 10

    Hi,

    Thank you for your reply.


    • Are you able to login to Microsoft Account on Web?

    • Have you installed any language pack?
    I suggest you to follow the steps below and check if it helps.

    Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

    Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Jan 1, 2023
    #3
  4. Can't login to my Samsung laptop via Microsoft

    Unable to Login to the Laptop Using Microsoft Account Password.

    Hi Dane,

    Thank you for writing to Microsoft Community Forums.

    To have better clarity on the issue, answer the below-listed questions and get back to us.

    1. Did you make any changes to the computer prior to this issue?
    2. Do you have any other Administrator User Accounts in your computer?
    3. What is the complete error message that you get when trying to login to your laptop?
    4. If you are using a Microsoft Account, are you able to login to
      login.live.com
      ?

    Try the below steps and see if this helps.

    Step 1: Once you are at the login screen, click on the
    Ease Of Access
    icon on the bottom right corner of the login screen and click on
    On-Screen Keyboard.

    Step 2: Once the On-Screen Keyboard is up and running, type the correct password using the
    On-Screen Keyboard and see if you are able to login to your computer.

    Also, try to change the Keyboard Layout From the Login Screen and see if this helps.

    For references, you may also go through the steps mentioned in
    When you can't sign in to your Microsoft account
    .

    Hope it helps.

    Let us know if you got the help you needed by clicking Yes or No.
     
    Shafeeq_Khan, Jan 1, 2023
    #4
Thema:

Can't login to my Samsung laptop via Microsoft

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