Windows 10: Can't logon to my Dell XPS after doing a factory reset

I bought a Dell XPS from a friend and I did a Factory reset but now I can't Sing-In and I don't know the security answers. The user name appears as "aaa". Please help. Thanks.* Moved from Community Center* Original title: How to long in

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Can't logon to my Dell XPS after doing a factory reset

Hi

Welcome to Microsoft community.

I understand you're having trouble logging into your Dell XPS after a factory reset. The issue you're experiencing is likely due to the fact that the factory reset did not remove the previous owner's account information. Here are some steps you can try:

1. Contact the Previous Owner: If possible, get in touch with the person who sold you the laptop and ask them for the password or to help you reset it. They might also be able to provide the answers to the security questions.
   
2. Reset the PC Again: When you reset the PC, make sure to select the "Remove everything" option. This should remove all personal files, apps, and settings, including the previous owner's account information.
   
   
   
   To do this, follow these steps:
   
   • Hold down the Shift key and select Restart from the power options (bottom right corner) on the login screen.
     
   • After your PC restarts, select Troubleshoot > Reset this PC > Remove everything.
     
   • You may be asked to insert recovery media, which you can skip if you don't have it.
     
   • Just follow the instructions to finish the reset.
     
3. Use a Windows 10 Installation Disk: If you have a Windows 10 installation disk, you can use it to reinstall Windows 10 on your laptop. This will remove all existing data and accounts.
   
   
   
   To do this:
   
   • Insert the installation disk and restart your laptop.
     
   • Press the key to boot from the disk (usually F12 for Dell, but watch for a prompt on the screen).
     
   • Follow the instructions to install Windows 10 or 11.
     
   Disclaimer: At this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos, and more.
   

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Dell XPS 13 Crashing on Factory Reset (CRITICAL_PROCESS_DIED)

Im trying to factory reset on my Dell XPS 13 however everytime I choose any option in the 'Reset My PC' menu, it loads, restarts my laptop and then crashes with the blue screen containing error code: CRITICAL_PROCESS_DIED.

How do I resolve this? I've owned my XPS for 3 years and there have been no problems with SSD corruption or any hardware failures so I'm assuming is a Windows 10 (my current OS) problem. I've tried researching a solution however they're mainly just alternative was to factory reset to all of which have failed

Anyone know a solution?

 

Can't logon to my Dell XPS after doing a factory reset

I bought a Dell XPS from a friend and I did a Factory reset but now I can't Sing-In and I don't know the security answers. The user name appears as "aaa". Please help. Thanks.

* Moved from Community Center

* Original title: How to long in