Windows 10: Can't logon to my Dell XPS after doing a factory reset

Discus and support Can't logon to my Dell XPS after doing a factory reset in Windows 10 Gaming to solve the problem; I bought a Dell XPS from a friend and I did a Factory reset but now I can't Sing-In and I don't know the security answers. The user name appears as... Discussion in 'Windows 10 Gaming' started by Hector Burgos2, Jan 8, 2024.

  1. HECTOR BURGOS2
    Hector Burgos2 Win User

    Can't logon to my Dell XPS after doing a factory reset


    I bought a Dell XPS from a friend and I did a Factory reset but now I can't Sing-In and I don't know the security answers. The user name appears as "aaa". Please help. Thanks.* Moved from Community Center* Original title: How to long in

    :)
     
    Hector Burgos2, Jan 8, 2024
    #1
  2. ANGUS RYAN
    Angus Ryan Win User

    Dell XPS 13 Crashing on Factory Reset (CRITICAL_PROCESS_DIED)

    Im trying to factory reset on my Dell XPS 13 however everytime I choose any option in the 'Reset My PC' menu, it loads, restarts my laptop and then crashes with the blue screen containing error code: CRITICAL_PROCESS_DIED.

    How do I resolve this? I've owned my XPS for 3 years and there have been no problems with SSD corruption or any hardware failures so I'm assuming is a Windows 10 (my current OS) problem. I've tried researching a solution however they're mainly just alternative was to factory reset to all of which have failed

    Anyone know a solution?
     
    Angus Ryan, Jan 8, 2024
    #2
  3. ANGUSRYAN
    AngusRyan Win User
    Dell XPS 13 Crashing on Factory Reset (CRITICAL_PROCESS_DIED)

    Im trying to factory reset on my Dell XPS 13 however everytime I choose any option in the 'Reset My PC' menu, it loads, restarts my laptop and then crashes with the blue screen containing error code: CRITICAL_PROCESS_DIED.

    How do I resolve this? I've owned my XPS for 3 years and there have been no problems with SSD corruption or any hardware failures so I'm assuming is a Windows 10 (my current OS) problem.

    Anyone know a solution?
     
    AngusRyan, Jan 8, 2024
    #3
  4. FLEET420
    fleet420 Win User

    Can't logon to my Dell XPS after doing a factory reset

    Dell Inspiron 15 stuck in factory reset loop

    I have a Dell Inspiration 15 with win 10. it was bogged and slow as syrup on 125 degree day. I did a factory reset. I followed the instructions went to settings, and just followed the steps. At some point during the reset it asked me about tpm2 settings...I had never seen that before so I followed the recommended choice and went to bed. When I got up it asked me for the usual stuff, location, language, time zone. Then it wanted the name of my WIFI and my password, which I gave. It restarted, then just kept on restarting asking me the first set of questions, language, time zone...over and over, it never asked for internet name or password again, . I can get in to the bios settings by using the f8 key.
    Any suggestions? Hopefully...
    OH I almost forgot, when you do a hard restart, it flashes a tpm2 settings error right before it starts with the dell screen and spinning dots
     
    fleet420, Jan 8, 2024
    #4
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Can't logon to my Dell XPS after doing a factory reset

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