Windows 10: Can't open Paint 3D

Dear Microsoft and People that see this questionI have a question because I can't open Paint 3D. When I click the app, the app simply vanished or closed automatically. Also when I open using Paint the normal one the pp closed itslef but the original Paint survived. Please helpSincerely,Jose Sorry if I select the topic wrong. first time

:)

 

Paint 3D: Can't open project

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are having difficulties with Paint 3D app on your PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type
  winver in Windows search/Run command)
  
• What is the Version of Paint 3D installed on the PC?
  
• Did you try opening any other project or did you try to open the same project on a different device?
  
• Are you aware of any recent changes on the PC prior to this issue?

However, we would suggest you to perform step 1, 3 & 7 from this article:
Fix problems with apps from Microsoft Store



If the issue persists, then we would suggest you uninstall and reinstall Paint 3D app.

1. Close Paint 3D app. Press
   Windows + X key.
   
2. Select Windows PowerShell (Admin)
   from the list.
   
3. Copy and paste this command:
   Get-AppxPackage *Microsoft.MSPaint* | Remove-AppxPackage
   
4. Press Enter key and once the process completes, restart the PC.
   
5. After restart go to Microsoft Store and install
   Paint 3D.

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.



Let us know the results. We will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

Lowering triangle amount on Paint 3D

Hi,

The option to increase or decrease the number of triangles/polygons in
Paint 3D is a great idea. We suggest the you share your idea/feedback so that it will be considered in future updates of the app. Here are the steps to send a feedback:

• Open the Paint 3D app.
• Click on Menu.
• On the lower left portion, select Help and Feedback.
• Press the Give feedback button under Give feedback.

Regards.

 

Can't download Paint 3D

Hi,



We would like to know the following information to better assist you:



- What is the version and OS Build of your Windows 10?

- Where are you trying to download Paint 3D?

- Did you receive any error message when trying to download the app?

- Can you narrate the troubleshooting steps that you’ve done to address this issue?



If you are using Windows 10 version 1709, Paint 3D should be available by default. We recommend that you have run the wsreset.exe to clear and reset Windows Store cache and try to download the Paint 3D from the Windows Store. You can
follow the steps below:

• Open the Run box. Press and hold the Windows Key + R.

• Type WSReset.exe
• Click on Run as administrator

Keep us posted for further assistance.