Windows 10: Can't open photos, videos, mails etc

Earlier today, I noticed that I was unable to view photos or watch videos...Why? I don't know. I took a look at the default apps in the settings and I saw something like 'MS-resources'. This computer is fairly new and I don't know why I am unable to excess photos. I downloaded Adobe Acrobat and at least I can view my PDF files now. However, that's when I encountered another issue. There wasn't Microsoft Store. Where is Microsoft Store? I searched it up in the search bar at the bottom and I got no results. What? I thought. How is this possible? I then checked my mail app and the mail and calend

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Mail app will not open on 10041.

Hello Adam,

This is the suggested solution below if you haven't already tried it.

In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

• Open powershell as administrator
• Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
• Re-install Mail, People and Calendar from the Store (green tile)

 

Videos and photos no longer opening

Hi Serge,

Videos and photos can be opened anytime as long as the program supports it. You will only cannot open it if they become corrupted.
To ensure that we can provide the appropriate resolution for your concerns with opening files, we’d like to ask you a few questions:

• What is the program you're using to open videos and photos?
• Where is the "view mode" you are talking about?
• How do you open videos and photos?
• What is the format of your videos?
• What is the format of your photos?
• Have you opened these videos and photos before?
• What were the recent changes made on your computer before you experienced this issue?
• What troubleshooting steps have you done so far?
• Did you receive any error messages? If yes, can we have a screenshot?
  

Get back to us once you provide us these additional information.

 

Photo and videos will not open

Hi Stephanie,

Having a damaged system file within your user profile might be one of the possible reasons why you are experiencing issues with opening photos and videos on your device. To further troubleshoot your concern, we suggest that you create a test user profile.
Check if you will have the same issue with opening photos and videos using
the test user profile that you'll create. This is for us to verify if the issue is isolated with one user profile or with multiple accounts.

To create a test user profile, follow these steps:

• Using Cortana search, type Settings and then hit the Enter key.
• In the Settings window, select Accounts.
• Select Family & other people.
• Choose Add someone else to this PC.
• Click I don't have this person's sign-in information.
• Click Add a user without a Microsoft account.
• Name the user as TEST and then provide a password.

Update us about the results.