Windows 10: Cant open pictures.

I took some photos today on my phone. I could see them just fine. They were saved on my memory card. I tried to open them on my laptop but couldn't open them from there. I then tried to open then from my phone but I couldn't. I tried a few things:-Restarting my device-Used a different photo viewer app-Tried using a file recovery softwareNone of those worked.The pictures have no thumbnail and when I try to open them using the photos app from Microsoft, I get the error:name.jpgIt looks like we don't support this file format.

:)

 

Can't open pictures

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are getting error when trying to open Pictures on your computer. I'll certainly assist you with the issue.



However, please let us know:

• May I know the default application that is set to open pictures?
• Which build version of Windows 10 is installed on the computer?

It could be possible that the application set to open pictures is not working properly. If Photos app is set as the default application to open
pictures, I would suggest you to refer the troubleshooting steps mentioned in the article

Fix problems with apps from Microsoft Store.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Pictures in Pictures folder will not open

Aloha,

Thanks for the suggestions but I have already done everything listed. Nothing is giving me back access to my pictures. I can enter the files but the pictures will not open.

Mahalo,

Rhonda

 

Quick Access not searching Pictures folder

Summary, that last suggestion didn't work.

• I moved the pictures to another folder temporarily.

• Then I tried to remove the Pictures folder with option one at Add or Remove Folders from This PC in Windows 10 | Windows 10 Tutorials. Even after rebooting, the Pictures folder remained.
• So I tried using option two. Same thing: reboot >> Pictures folder still there.

• Since there were no troubleshooting steps for this scenario, just for the heck of it, I ran through the restore steps. Copied some pictures into the Pictures folder, ran a Quick Access search and initial problem remains: Searching all of QA doesn't find any files in Pictures folder, running search on just the Pictures folder does. I want to run a global search and find matching files in any/all of the Documents, Music, Videos, and Pictures folders.

That article dates from 2015 and I'm guessing is out of date. I hope it didn't create potential future problems in my registry.

Bottom line: I'm still looking for a fix.