Windows 10: Can't play any media after skipping a video.

Sometimes if I skip part of a video on YouTube all my media will stop working. I'll try to skip a couple of seconds of a video and the loading icon will appear, and the video will never start again. If I reload the video or switch browsers the same thing will happen. Not only that but if I open MediaMonkey for example mp3's just won't start playing. If I'm in the middle of a Discord call I will lose audio.


The only way to fix this issue is to restart my PC, which is very annoying since this can happen multiple times in one day. I've tried formatting and going back to older builds but as soon as I update Windows the issue comes back. This only started happening about 3 months ago so I suspect that one of the latest updates created a pretty nasty bug in Windows.


Please help.

:)

 

Videos won't play- "This item is in a format we don't support. Oxc1010103"

Hi,

To assist you better, please answer the following questions:

• Which is the media player you are trying to play the video?
• What is the format of the video file you are trying to play?

I suggest you to run the video in the Windows media player
and check.

If the issue still persist, you may check for any pending updates and install it, then check if you can play the video. To check for the update and install the updates, please follow the below steps:

• Go to Start menu, and type Windows updates and press Enter.
• Click on Check for updates, Windows will check for any pending updates and shows on the screen after this. Select install to install the updates.

Hope you could play the video.

Get back to us for further queries, we will be glad to help you.

 

Playing slow and pixelated videos in Windows 10 media .

Hi Ray,

Thank you for posting on Microsoft Community. We will help you in resolving the issue.

Before assisting further, I would like to ask you few questions:

• 
  Does the issue persist when you play videos on other video players?
  
• 
  Does the issue persist when you play videos using a browser?
  

Sometimes certain file types will not be supported or the file type might be very large to load on to the player. It might also be due to the non-updated version of the Windows media player you might be facing this issue.

Method 1: I suggest you to run the Hardware and Devices troubleshooter by following the steps below and check if the issue is resolved.

• 
  Press Windows Key icon key on the keyboard, type
  troubleshooter and select the top most search result.
  
• 
  Click on View all from left side panel of the screen.
  
• 
  Select Hardware and Devices,
  click on Advanced option and check
  Apply repairs automatically option.
  
• 
  Follow the on screen instructions.
  
• 
  Close the window and check if the changes are effective.
  

Method 2:

Step 1: Check if you are able to play the videos without any performance issue in Movies & TV app.

Also check if you are able to play videos using a browser without facing similar issue.

Step 2:
Check the version of Windows Media Player
and update the player to the latest version and check if the issue is resolved.

Refer to the File Types supported by Windows Media Player
and check if it helps.

Note: The article written for Windows 8/8.1 applies to Windows 10 as well.

Write back to us if you face further issues, we will be happy to assist.

Thank you.

 

Video import and play on Windows 10

Hi Russ Bristol,

We appreciate your interest in Windows 10.

Before proceeding, we need more information to help you better.

• 
  Do you get any error message when you try to play imported videos in Windows media player?
  
• 
  What is the format of the video files you try to play using Windows media player?
  

Try these steps to troubleshoot the issue.

Step 1: Check the file type.

Check if the file type is supported in Windows Media Player 12. You may verify the information below. The information is more or less the same except for few file types such as H.264, Xvid and DivX video codecs, AAC audio
and 3GP, MP4 and MOV container formats that are natively supported by WMP 12.

Information about the Multimedia file types that Windows Media Player supports

http://support.microsoft.com/kb/316992/

Step 2: Download and install codec.

If the file type is supported by the Player, make sure the codec used to compress the file is installed on your computer. Some codec’s aren't supported by the Player.

Here’s how you can check for the codec of the file.

To do this, follow these steps in Windows Media Player 12:

• Determine whether the codec is installed on the computer that you are using to play the file. To do this, follow these steps:

a. In the Now Playing area, right-click the file that you are trying to play, and then click
Properties.

b. Click the File tab, note the codecs that are specified in the
Audio codec and the Video codec areas, and then click
OK. If the following condition is true, go to step 2.

No video codec is specified.

c. On the Help menu, click About Windows Media Player.

d. Click the Technical Support Information hyperlink.

e. Determine whether the video codec that you noted in step 1b is listed in the Video Codecs area. If the codec is not listed, go to step 2.

f. Try to reinstall the codec. If you cannot reinstall the codec, go to step 2.

g. Try to play the file. If you can play the file, go to step 3.

2. Install the codec.

To do this, follow the below steps:

a) If you receive an error message when you try to play the file, click
Web Help. If you do not receive an error message when you try to play the file, go to step 3.

b) On the Microsoft Web site, click the link to the Wmplugins Web site. If this link is not present, visit the following Microsoft Web site:

c) Try to play the file. If you can play the file, skip step 3.


3. Obtain the codec from a external vendor. For information about your hardware manufacturer, visit the following Web site:

http://support.microsoft.com/gp/vendors/en-us

If your file format you have downloaded/imported is not supported in Windows Media Player. However use your favorite search engine to search for the application that converts the file to the format that Windows Media player supports.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.