Windows 10: Can't play file

I downloaded a couple phone conversations of my late mother from my phone to my laptop, but when I go to play them I get this error message


"This file isn't playable. That might be because the file type is unsupported, the file extension is incorrect, or the file is corrupt."

0xc00d36c4


and the file type says AMR

:)

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

PS4 external play options

MKV is a container format which can hold unlimited number of video, audio, picture, or subtitle tracks in one file, but PS4 can play MKV files with the following specification:

• H.264/MPEG-4 AVC High Profile Level 4.2
• MP3, AAC LC, AC-3 (Dolby Digital)

Once the MKV you add to PS4 does not meet the above requirements, the problem occurs.

To solve the issue, there are many methods and here list two of them:

1. Handbrake is the go to free converter for video files on Mac.

HandBrake: Open Source Video Transcoder

Install it and then point it at one of your MKV files and convert to one of the preset MP4 defaults in the Handbrake sidebar. Under "Regular" you should be fine with "Normal" or "High Profile" settings.

2. A step by step guide on Does PS4 Play MKV.

The article introduces a detailed guide to help you solve PS4 won't play MKV issue.

 

Burn files and documents to the computers DVD recorder

Hi,


Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check fi t helps

• 
  Press Windows + x, and select Control panel.
  
• 
  Select Auto play.
  
• 
  Under DVD select Blank DVD.
  
• 
  Click on Chose a Default.
  
• 
  Select Burn file to Disk File Explorer.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.