Windows 10: Cant put credit on child account

Discus and support Cant put credit on child account in User Accounts and Family Safety to solve the problem; I login to my Microsoft account, go to the 'Family' page, request to 'Add money' on my child's account, select the amount and the payment method Visa,... Discussion in 'User Accounts and Family Safety' started by Seb7, Jul 24, 2021.

  1. SEB7
    Seb7 Win User

    Cant put credit on child account


    I login to my Microsoft account, go to the 'Family' page, request to 'Add money' on my child's account, select the amount and the payment method Visa, hit 'Buy', then a message always appears 'Contact Microsoft support - We can’t process your payment.' with some encrypted error message 'qsmHcRfOUEyaqEnG.75.88.11 2021/07/25 - 01:53:32 UTC'I've spent the morning trying various payment options, including removed my Visa card and re-added, and also tried different amounts, but error message is the same each time. It says contact Microsoft, so I tried ringing Microsoft on 13 20 58 and after sel

    :)
     
    Seb7, Jul 24, 2021
    #1
  2. PRECIOUSLEB
    PreciousLeb Win User

    Child account without Credit Card verification

    Hi,

    We appreciate all the information you've provided. We would like to isolate this concern for you. Kindly answer these questions:

    • Are there any error codes/messages preventing you from performing the action?
    • What steps are you trying to do in order to add the credit card to the child account? Do you experience similar issue with other browsers as well?
    • What troubleshooting steps have you done so far?
    Moreover, we suggest that you try to add the child account in this
    link    .

    Let us know if you have additional questions.
     
    PreciousLeb, Jul 24, 2021
    #2
  3. JAN123
    Jan123 Win User
    Child Account Get Greyed Out

    Thanks for the suggestion, but I did the following instead.

    I have another laptop, 2 weeks old, with Windows 10 Home on it.

    On that one, I tried the same steps with the child account, and got the exact same results.
     
    Jan123, Jul 24, 2021
    #3
  4. DAVID EDONGO SR
    David EDongo Sr Win User

    Cant put credit on child account

    Child account

    I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

    Answering your questions:

    • Did you make any changes to the child account prior to the issue? No, I did not make any changes.
    • Since when you are facing this issue? Right from the start. I never got to login.
    • Are you able to login with other child accounts on the computer? No
    I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

    Thank you for your help.

    David.
     
    David EDongo Sr, Jul 24, 2021
    #4
Thema:

Cant put credit on child account

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