Windows 10: Can't RDP to laptop after reinstalling Windows 10 Pro

I have a Dell Latitude E7270 laptop which was a member of the Windows domain where I used to work. When I first got it I imaged it with Windows 10 Enterprise and joined it to the domain. I was allowed to take the laptop with me when I retired. Because the laptop was recently having various problems, I used the Dell Restore tool to revert the laptop back to the Dell factory image, which was Windows 10 Pro. Before I did this I was able to use Remote Desktop from another Windows 10 computer at my home to remotely connect to the laptop. I used the username xxxxx\yyyyy where xxxxx is the name of the domain at my former company and yyyyy is my domain username at my former company and the name of my user profile on the laptop.


After the Restore tool installed Windows 10 Pro, the computer name was a random string so I changed it to "latitude-e7270" without the quotes. I went to the Remote Connection Settings on the laptop and enabled the ability to accept remote connections. Now when I try to connect via RDP to the laptop, I see that the connection failed. I know that RDP from the client computer is communicating with RDP on the laptop because I see the RDP connection dialog. However, regardless what I use for username, I see "the connection has failed".


During the setup of Windows 10 Pro on the laptop I signed in with my Microsoft account. On the laptop, in the Remote Connection Settings where it lists the users who can connect remotely, the list is empty BUT below the list it shows my Microsoft Account name, which is my email address, and says this account is already allowed to connect. When the RDP connect dialog appears, for the user name I have tried entering


latitude-e7270\[my email address]


and the password which works to log on locally to the laptop but I see "The login attempt failed". I notice my Windows User folder is called "donan" without the quotes. So I tried latitude-e7270\donan but that does not work.


Any help would be appreciated.

Thanks,

Don

:)

 

Windows 10 pro (64bit) - RDP not responding after username and password

Hi

i have issue with my laptop dell laptop e7240 running on windows 10 pro (64bit)

i have make a clean installation for windows 10 and installed necessary driver and application from dell computer (include dell data protection).

after initial clean installation, the rdp is working fine and no issue connecting remote to server. i have been use the laptop for a week (not join domain), however, the rdp not working after i joined domain.

normally, after keyed username and password, rdp will immediately show up remote server logon but my case rdp will be not responding after a keyed username and password.

i have try using local account user with "user right" and also with "administrator right" to try up rdp to server, the result is same.

i also try my other username with "domain admin right" to use the rdp but also failed.

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