Windows 10: Can't receive email for Bitlocker data protection manage keys

As the title suggests I can not get access to the page where I can access my Bitblocker data code. My laptop randomly crashed tonight and now I can't access it until I put that code in. But when I try and follow the guide to get access to the recovery key, I never get sent the email with the 6 number code.I've triple checked, I've got space in my inbox, I've checked all over inbox junk, spam and other but nothing. I've emailed my email address from a different domain and it is still receiving emails.Is this a Microsoft issue with the automated email not sending or am I going insane ? Please

:)

 

bitlocker data protection

Hi JayHubb1,



Thanks for your reply.



So to your questions:



would the laptop direct from Lenovo have the Bitlocker data protection installed?

• Whether BitLocker is included in Windows depends which version you are using. In the consumer market, Windows 10 Professional and Windows 10 Pro for Workstations include BitLocker, and Windows 10 Home does not. But Windows 10 Home does have Device Encryption, with which users can still protect their files. However, whether these features are installed/enabled or not also depends on the model of your computer, so I think the better way to confirm this question is to check with the manufacture.
  

With the Bitlocker data protection code request does that mean that there is some data left on the drive?

• BitLocker is usually installed in the boot partition and it's loaded when the computer is booted from this partition. So the answer depends how you define "data" -- If you think the boot files on the boot partition can be called "data", then the answer is yes; if you think only personal files like documents or photos can be called "data", since the boot partition usually does not store "data", then the answer is maybe.
  

I hope this reply could address your question, or if there is anything unclear in my post, please feel free to let me know.



Best regards



Norman Li | Microsoft Community Support Specialist

-----------------------

* Beware of scammers posting fake support numbers here.

* Please check and vote this answer if it helps as it will be beneficial to more community members reading here.

 

Bitlocker Key

Hi,

Thank you for posting your concern. It is good that you know the Bitlocker key to properly get into the computer. To help you turn off the Bitlocker key, you can follow the steps below:

Please make sure you are signed as the Administrator of the computer.

To suspend BitLocker Drive Encryption on an operating system drive

• 
  Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
  
• 
  Click Suspend Protection for the operating system drive.
  
• 
  A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption. Click
  Yes to continue and suspend BitLocker on the drive.
  

To turn off BitLocker Drive Encryption

• 
  Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
  
• 
  Find the drive on which you want BitLocker Drive Encryption turned off, and click
  Turn Off BitLocker.
  
• 
  A message is displayed, informing you that the drive will be decrypted and that decryption may take some time. Click
  Decrypt the drive to continue and turn off BitLocker on the drive.
  

Let us know if this resolves your concern.

 

bitlocker data protection

I encountered the bitlocker data protection message when I was trying to recover documents from my hard drive on my laptop. The Lenovo laptop kept over heating and the mother board failed. I removed the ssd drive from the laptop and using an enclosure to access the drive.

I bought the laptop directly from Lenovo. Question would the laptop direct from Lenovo have the bitlocker data protection installed?

With the Bitlocker data protection code request does that mean that there is some data left on the drive?

Thanks for you help, Jay