Windows 10: Can't remove account from the Authenticator app?

Discus and support Can't remove account from the Authenticator app? in Windows 10 Software and Apps to solve the problem; I have the Authenticator app on my phone Pixel 6 Pro with the latest version of Android. It still has the company provided account from my last... Discussion in 'Windows 10 Software and Apps' started by DonIreland49, Jun 13, 2024.

  1. DONIRELAND49
    DonIreland49 Win User

    Can't remove account from the Authenticator app?


    I have the Authenticator app on my phone Pixel 6 Pro with the latest version of Android. It still has the company provided account from my last employer and I can't remove it. This KB article Delete account from authenticator - Microsoft Community says that I should be able to remove it by tapping on the account. But when I tap the account, it just asks me for the username and password -- since I no longer work there, the username and password are no longer valid.I need to use the Authenticator for my new job as well as my personal MS account. How can I remove the old account?

    :)
     
    DonIreland49, Jun 13, 2024
    #1
  2. VESAO
    Vesao Win User

    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Jun 13, 2024
    #2
  3. JEREMIAH O
    Jeremiah O Win User
    Authenticator App

    It is not actually deleted. It just been removed or unlinked from your authenticator app. Meaning removing an account from your authenticator app doesn't mean that the actual account is deleted. So in regards to your question what will happen is once the two-step verification is off you can re-add it to your authenticator app again.
     
    Jeremiah O, Jun 13, 2024
    #3
  4. POIT57
    poit57 Win User

    Can't remove account from the Authenticator app?

    Microsoft Account authentication

    After more research, I have found my answer. It looks like the issue was that Microsoft released a new Microsoft Authenticator app with the features first introduced in Microsoft Authenticator Beta. The new app received a prompt to approve access to my Microsoft
    Account when signing on from a new PC, though I find it strange that the beta app wasn't directly upgraded to the new version of the app.

    Microsoft now has three 2 step authentication apps available in the store for Windows 10 Mobile:

    • Authenticator - original app from Windows Phone 8
    • Microsoft Authenticator Beta - originally released to Windows 10 users when Windows 10 Mobile was only available on the Windows Insider program.
    • Microsoft Authenticator - the official Windows 10 app no longer in beta
     
    poit57, Jun 13, 2024
    #4
Thema:

Can't remove account from the Authenticator app?

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