Windows 10: Can't remove family members from family group

Hey all,I'm the organizer for my family group. I'm trying to remove one of the members of the family group, and it tells me "Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for [Member] can remove this family member. Ask the family organizer who granted [Member] consent to remove [Member] from the family group."I am the person who added this member to the group. I even checked on their profile, and it says I'm the organizer. Why can't I edit/remove this account?******Resolution*******Sign in to https://family.microsoft.com/

:)

 

Can't remove family members from family group

Hey all,

I'm the organizer for my family group. I'm trying to remove one of the members of the family group, and it tells me "Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for [Member] can remove this family member. Ask the family organizer who granted [Member] consent to remove [Member] from the family group."

I am the person who added this member to the group. I even checked on their profile, and it says I'm the organizer. Why can't I edit/remove this account?

~D

 

Removing members from family

I recently tried to remove a member from my family and it does not work. I tried removing it from both accounts in the family. both accounts say, "Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for Ben can remove this family member. Ask the family organizer who granted Ben consent to remove Ben from the family group." when I try to remove the member. there are only to members in this family (that I can see), and It says (in one of the accounts) that I am the family organizer.

 

Family Organizer Leaving Family Group

Hello Lee Wilfert,

Glad to see you in Microsoft Community.

• If Mother was the administrator of the Family Group, you can exit the Family Group directly, and Mother will automatically become the Family Group organizer.
  
  If you want to stay in the Family Group, you need to rejoin, either as an administrator or as a regular Family Group member.
  
  Visit Getting started with Microsoft Family Safety for more details.
  

• If Mother was already a member of the Family Group, you need to remove her from the Family Group, then add it again, and need to select "Administrator" when selecting the role.
  

Meanwhile, you can dissolve the Family Group, and then let the new organizer send an invitation to re-establish the Family Group. Visit Leave family group or remove members (microsoft.com) for more details.

If anything is unclear, please do not hesitate to let me know.



Best Regards,

| Microsoft Community Support Specialist