Windows 10: Can't remove windows hello PIN

Hello,I can't remove the windows hello PIN on any of our company devices after it has been enrolled for more than a week. The option is greyed out in account settings and all I can do is change it. That is an issue if a user forgots his/hers PIN. No GPO that I have set should cause this behavior.There is zero information on the settings page as to what is causing the PIN to be non-removable.Which makes solving the issue kind of frustrating.Kryštof Jelínek

:)

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

Unable to setup Windows Hello, error: incorrect pin

Hello,

Thank you for writing to Microsoft Community Forums.

May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

Do you have any other user account on the computer?

If yes, does Windows Hello work on that account?

If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

Please follow the steps below to remove and re-add the PIN:

• Press Windows logo key + I to open Settings.
  
• Select Accounts.
  
• Click on Sign-in options.
  
• Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
  
• After the pin is removed, please click on
  Add to setup pin for the account.
  
• After setting up a new PIN, try to set up Windows Hello.
  

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator

 

PIN and Windows Hello

Hi, E.P. Santos

Welcome to the Microsoft Community.



I'm sorry to hear about the difficulties you're experiencing with your PIN and Windows Hello on your computer. I understand how frustrating it can be when you're unable to access your device.

To address this issue, let's try a few troubleshooting steps:

1. Reset the Windows Biometrics Service:
   
   Stop biometric service:
   
   • Press Windows + R at the same time to open the Run dialog box and type services.msc.
     
   • Select 'Windows Biometrics Service'.
     
   • Right-click the service and select Stop from the list that appears.
     
   
   Back up the previous database:
   
   • Open Windows Explorer.
     
   • Go to
     
     
   • Copy and paste the .dat file into the newly created folder.
     
   Deleting the old database:
   
   • Open Windows Explorer.
     
   • Go to
     
     
   • Delete the .dat file.
     
   
   Start the biometric service:
   
   • Press Windows + R simultaneously to open the Run dialog box and type services.msc.
     
   • Select 'Windows Biometrics Service'.
     
   • Right-click on it and select Start from the list that appears.
     
   
   2. Delete the NGC folder
   
   • Search for 'cmd' in the start menu
     
   • Run 'Command Prompt' as administrator and enter the following command:
     
   • Navigate to the path below and delete all the contents of this folder.
     
   3. Try resetting the Pin: you can try resetting Windows Hello to see if that resolves the problem. To do this, go to Settings > Accounts > Sign-in options > Windows Hello (PIN) > Remove. After removing the Windows Hello PIN, restart your computer and set up a new PIN.
   

If the issue persists after trying these steps, please provide us with more information about your device, such as the make and model, as well as any recent changes or updates that may have occurred before the problem started.

Thank you for your patience, and I'll do my best to assist you further.

Best Regards

Martin | Microsoft Community Support Specialist