Windows 10: Cant reset my pc and when i logon my desktop is black

I had a problem with my PC, after i booted it up i could not acces any windows programs. So i wanted to reset it, but i cant it just say that a problem occured. Then when i tried to logon my desktop was black with my cursor and i cant acces my toolbar ether. How can i reset my PC? I dont care that im loosing all my files and so on.

:)

 

Black Screen Isuue in Window 10

Hi kashish,

I would appreciate you for trying troubleshooting steps.

To understand the issue better, I request you to answer few questions:

• Does black screen appear when you before user login’s or after user has logged in ?
  
• Does black screen appears when you lock your pc?

This problem occurs because of a change in the behavior of Win Logon and Logon UI. This change introduces the potential for the deadlock.

I would also suggest you to install all the updates available for the system and check if it helps.

Follow the Below steps:

• Type settings in the Search area on the taskbar and select Settings
• Select Update and Security.
• Click on Windows Update and select Check for Updates

Keep us posted with the status of the issue. We’ll be glad to assist if you need further assistance.

Thank you

 

PC STUCK ON LOGON SCREEN

Hello Vasanth,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience as your are unable to logon to the computer, we will help you to resolve this issue.

I suggest you to enable built-in administrator account from safe mode, log-in with that account and troubleshoot the current user account.

Step 1: Start computer in safe mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select Safe mode and then press
  Enter.
  

Step 2: Try to login to your temporary user account, enable built in administrator account and try to change the account settings.

• 
  Press Windows + X key together on your desktop screen.
  
• 
  Click on Command Prompt (admin) to open
  Command Prompt.
  
• 
  Type the following command and hit Enter:
  

• 
  net user administrator /active: yes
  (Check for the spaces)
  

4. Now log off from the current user and try to login to the administrator account that is enabled.

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

Step 3: I suggest you toRun Microsoft Account Troubleshooter
and check.

Link: Microsoft Account
troubleshooter

Please do get back to us with the status of this issue. We will be happy to assist you further, if the issue still persist.

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it