Windows 10: cant reset my pin and am locked out pf my laptop

i had to use a recovery key to do something with bitlocker to gey into my computer and now it says my password needs reset but wont let me reset it. everytime press the reset button it sends me back to the screen before

:)

 

laptop fingerprint and face lD lock, PIN lock. Keeps on resetting

Dear MS Team, I have a few users including me who has the issue where our laptop fingerprint and face lD lock, PIN lock. Keeps on resetting. It ask to reset it every time after restart. We have no company policy, no external software in action. I have already performed a few steps from MS site. but it did not work. Please advise. Regards, Jay

***moved from Windows / Windows 10 / Security and privacy***

 

Locked out of laptop. Failed Pin Attempts

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

May I ask if you forgot you PIN that you use to log into your laptop?

If you'd like to reset the laptop, follow the instructions below:

1. Access the Recovery Environment:
   
   • Start your laptop and as soon as it begins to power up, repeatedly press the F11 key (this key might vary depending on the manufacturer; consult your laptop's manual if F11 does not work). This should bring you to the Windows Recovery Environment.
     
2. Navigate to Troubleshoot Options:
   
   • In the Windows Recovery Environment, select "Troubleshoot" from the options provided.
     
3. Reset Your PC:
   
   • Under the "Troubleshoot" menu, you will find an option to "Reset this PC". Select this option.
     
4. Choose to Remove Everything:
   
   • You will be given two options: "Keep my files" and "Remove everything". Since you are locked out, select "Remove everything". This will remove all personal files, apps, and settings.
     
5. Confirm the Reset:
   
   • Follow the on-screen instructions to confirm your choice and start the reset process. The laptop will restart and begin the resetting process, which can take some time.
     
6. Set Up Your Laptop:
   
   • Once the reset is complete, you will need to set up Windows again as if it were a new device. Follow the on-screen instructions to configure your settings.
     

Please do let me know if the method I suggested works for you or if you need further assistance.

 

Forgotten PIN and expired password

Hi Dyari,

Thanks for your answer.

I tried steps of both links:

• #1: reset PIN code
  
  • I see no link "reset your PIN"on login page --> I can't reset it
    
• #2: change or reset windows password
  
  • My Windows account is not displayed at all on login page.
    
  • I am using a local account
    

If you have any other suggestion, I would be more than happy to try.

Regards,

Guillaume