Windows 10: Can't reset my PIN even after sending code to email

Hello everyone,


I am logged out of Windows 10 and have forgotten my PIN and the fingerprint is blocked these are the two ways that are available to sign in.


When I try to follow the PIN reset instructions, a code is sent to my email, when I enter it, it says the following error message: "Something went wrong, we are unable to set up your PIN. Please try again, or skip this step and set up PIN later."


Now I am unable to login to Windows via the fingerprint nor reset the PIN. Please advise on how to proceed.

:)

 

Resetting PIN on HP Pavilion 11k102U

Hi,

To reset pin to can follow the below steps:

• Click on the Windows icon in the left-hand corner of your screen, you’ll open up the Start menu. Next click on
  Settings.
• When the Settings app opens, click on Accounts.
• Click on Sign-in options on the left pane. Under the PIN section, click on the “I forgot my PIN” link.
  
• The password reset procedures differ between Microsoft account and local account.
  

For Local Account:

• If you’re using a local account, Windows will prompt you to verify your local account password. Enter your password and click OK.
  

You’re now prompted to set up PIN again. Enter 4 digit number for your new PIN login and click
OK. If you want to remove and disable the PIN, click Cancel.

For Microsoft Account:

• If you PIN is for a Microsoft account, you’ll see this confirmation dialog. Click
  Continue to confirm that you really forgot your PIN.
• Microsoft will send you a security code to validate that you are the owner of the Microsoft account. Enter the recovery email address for verification and click on
  Next.
• Check your email account and look for a message from Microsoft account team. Copy the security code from the mail and paste it in the Code text box. Click on
  Next.
• Now you can either set up a new PIN or click Cancel to disable/remove the PIN login completely.
  

Thank you.

 

Pin reset in Windows10 update, error 0x8007054f

Hi Marty,

If you're having trouble using your PIN to sign into Windows 10, try resetting your PIN. Follow these steps:

1. On the sign-in screen, select I forgot my PIN below the PIN text box. If there are multiple accounts on the PC, choose the one you need to reset.
   
2. On the Enter your password screen, type the password for your Microsoft account, and then select Next.
   
3. On the Help us protect your info screen, choose to receive your security code either as a text or email message. If you select text, type the last four digits of your phone number, and then select Send Code. Learn
   more about security info and security codes.
   
4. When you get the code as a text or email message on a separate device, enter it on the Enter the code you received screen, and then select Next.
   
5. In the Set up a PIN dialog box, enter your new PIN and confirm it. Your new PIN is set.
   

Note: If you've just updated your computer to Windows 10, verify your network connectivity by opening Settings > Network and Internet. After connecting, try signing in with your PIN again.

Let us know how it goes.

 

Default email won't send or receive emails on Windows 10

Hi William,

To properly address this concern, I would like to gather more information. Kindly answer the following questions below:

• Are you using Outlook.com, Outlook application, or the Mail app for Windows 10?
• What type of email account are you using? (POP, IMAP or Exchange)

You can visit these articles for steps and suggestions on how to fix email sync issues in Outlook.com and Outlook application:

• Fix Outlook.com email sync issues
• My messages won't send in Outlook application

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