Windows 10: cant reset/remove files on pc

so everytime i try to reset my pc, it says 1% done then undoing changes. http://prntscr.com/vk1478

i tried to also update my windows to see if its because of that because i have updated in a long time and i used update assistant but when i finished it showed me the error code 0x80040154

i dont know what to do please help me

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Can't reset pc with windows 10

Hi,

Let us try to reset your PC through the Windows Recovery Environment. For instructions, please follow these steps:

• Press Shift +Restart from the Power options.
• Select Troubleshoot.
• Under Reset This PC, you may choose Keep my files or
  Remove Everything.

Note: Keep My files versus Remove everything.

Keep my files

• Reinstalls Windows and keeps your personal files.
• Removes applications and drivers you installed.
• Removes changes you made to settings.
• Removes any applications your PC manufacturer installed. (If your PC came with Windows , applications from your PC manufacturer will be reinstalled.)

Remove Everything

• Reinstalls Windows and removes all your personal files.
• Removes applications and drivers you installed.
• Removes changes you made to settings.
• Removes any applications your PC manufacturer installed.

Let us know how it goes.

 

Unable to reset the pc

Hello,

If you are having that message while trying to reset your computer, We suggest you to create an installation media for Windows 10 using Media
Creation Tool and perform a Reset.

Once the installation media is created, follow the steps below:

• Insert the installation media you created, and then restart your PC.
• On the Install Windows screen, select Repair your computer.
• On the Choose an option screen, select Troubleshoot. From there, you can use Safe Mode. Select
  Advanced Options >Reset This PC>Remove everything.
• After the reset is complete, check for status.

Give us an update on what happens.