Windows 10: Can't restore/view online version history of document in onedrive

My father was working on a document and somehow managed to delete it's contents and then closed the document. Now when it opens the content is missing.When I setup his Win11 laptop, I turned on "Accounts > Windows Backup > OneDrive folder syncing". So all should not be lost.In the file explorer when I right cick the file under OneDrive I can view Version History - I can see a version of the file I need to restore but I can't access it. If I select View Online, it opens the onedrive webpage but doesn't open a file - all I see is a message saying "Try refreshing the page. accessDenied. Cor

:)

 

File History not backing up OneDrive Documents folder (but correctly backing up other OneDrive folders)

I have my Documents folder and all my photos located in my OneDrive, so that they are always backed up to the cloud. I have previously successfully also used File History to back up all my user files and
libraries (including the OneDrive folder) to a local external drive and it has worked fine for many years. However, recently I noticed that there is something strange happening with the Documents subfolder in the OneDrive folder of the File History backup
when I went to restore a previous version of a file in OneDrive\Documents and the 'Restore personal files' view showed
only a small number of files and folders, not the whole of the current contents of the OneDrive\Documents folder. Moreover, instead of the most recent automatic backup date showing (effectively) the current state of the OneDrive\Documents folder,
it only showed files that had been modified since the previous automatic backup date. If I manually went backwards in time through the backups, I could see other files in my OneDrive\Documents folder that had been modified previously and were still currently
in that folder, but for some reason were not showing in the 'Restore personal files' view of the most recent backup.

I thought something must have gotten out of sync with the File History database, so I stopped the file history service, deleted the
%UserProfile%\AppData\Local\Microsoft\Windows\FileHistory folder, deleted the File History backup folder from the external drive and then rebooted the PC. As expected after rebooting and going into Control Panel -> File History it showed that
File History was off and there was no File History drive set. I then created a new File History backup to the external drive and checked that there were no 'excluded folders' set. Absolutely everything else got backed up correctly in the new backup, except
for just the OneDrive\Documents folder, which wasn't created at all in the new backup. For example, my OneDrive\Pictures folder backup correctly had all 22.3GB of data comprising 13,067 files and 255 folders, exactly as expected.

I then modified a test file in my OneDrive\Documents folder, clicked on 'Run Now' in File History and then checked the backup. There was now a Documents folder showing in the OneDrive folder, but it contained
just that one test file I had modified.

I tried the suggestion I had seen in a previous discussion thread about this problem of manually adding the full OneDrive\Documents path to the list of backed up folders. It was already there in the list,
but I tried adding it anyway. It made no difference and the folder is still not being backed up.

Why isn't File History backing up all of the folders in OneDrive and selectively refusing to back up just the Documents folder?

 

Expanding OneDrive version history support to all file types

Source: Expanding OneDrive version history support to all file types - Office Blogs

 

How to restore original Documents folder (not Onedrive's) if I had not enough space in onedrive?

It sounds like your Documents folder may have been synced to OneDrive at some point, and now your computer is configured to use the OneDrive version of the folder instead of the local version.

To restore the original Documents folder on your computer, you will need to unsync or unlink the Documents folder from OneDrive. Here are the steps to do this:

1. Open the OneDrive settings by right-clicking on the OneDrive icon in the system tray and selecting "Settings".
   
2. Go to the "Account" tab and click on "Unlink this PC".
   
3. Confirm that you want to unlink the PC from OneDrive.
   
4. After unlinking, OneDrive will ask you if you want to keep a copy of the files on your PC or remove them. Choose to keep a copy of the files on your PC.
   
5. OneDrive will then start to remove the sync relationship with your Documents folder. This may take some time depending on how many files you have in the folder and your internet connection speed.
   

Once the sync relationship has been removed, you should be able to access the local version of the Documents folder on your computer. You can then configure your computer to use the local version of the folder instead of the OneDrive version by following these steps:

1. Open File Explorer and navigate to the OneDrive folder on your computer.
   
2. Right-click on the Documents folder and select "Properties".
   
3. In the "Location" tab, click on the "Move" button.
   
4. Choose a location for the local version of your Documents folder (e.g. C:\Users\YourUsername\Documents).
   
5. Click on "Apply" and confirm that you want to move the files from the old location to the new location.
   
6. After the files have been moved, your computer should start using the local version of the Documents folder instead of the OneDrive version.
   

I hope this helps you restore your Documents folder to its original state!

Do let me know if you need further assistance.