Windows 10: Can't save jpg files emailed to me as jpg

This issue started all of a sudden about three weeks ago. When I receive emails containing photos in jpg format, and I want to save them to my laptop in jpg format, I can only save them as a pdf, with the only other option to change the file extension to All files. This still saves it in pdf format and when I try to open it to view it, a message appears in a pop-out window about a free 7-day trial to create a pdf?

:)

 

Saving a file to a folder

Hi Dean,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

I will definitely assist you

It would be grateful if you could provide us few questions answer to understand the issue better and to provide you better assistance.

• 
  How are you accessing emails through web browser or through a mail client (mail app, outlook 2010/2013)?
  
• 
  Are you trying to save the email attached file? Please elaborate.
  

If you are using Outlook email, let’s try simple steps and check if it helps. Try the below steps provided.

Step 1.

If you want to save only the attached file from the email, try the below step.

• 
  Right click on the attached file and click on Save as.
  
• 
  Now select a folder location where you want to save the attached file.
  

Step 2.

If you want to save the file along with the email try the below steps provided.

• 
  Open the mail you want to save and click on File on the top of the right side.
  
• 
  Click on Save As and select a folder location where you want to save the email.
  

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

 

Saving a file to a folder

Hello,

Thanks for getting back to me. I'm opening up an attachment from a google account. When I right click I don't have the 'save as' option also I did not have that option when I checked the 'file' either...

Please advise.

Thank you,

 

Saves log files ?

You can either read the files in Windows or my preferred method is.....

Download CCcleaner from here...........

http://www.piriform.com/ccleaner

You can then run cleaner, you will see the log files listed, then if you right click you can save as a text file and then have a read. You may also get an "error reporting" log listed seperatly.