Windows 10: Can't save MS Office 2013 documents after Win10 upgrade from Win8.1

Discus and support Can't save MS Office 2013 documents after Win10 upgrade from Win8.1 in Microsoft Office and 365 to solve the problem; PROBLEM: MS Office 2013 can't save files anywhere except in OneDrive (which I don't want to use). BACKGROUND: Win10 upgrade on Alienware 17 R2... Discussion in 'Microsoft Office and 365' started by 4dw10, Nov 25, 2015.

  1. 4dw10 Win User

    Can't save MS Office 2013 documents after Win10 upgrade from Win8.1


    PROBLEM:
    MS Office 2013 can't save files anywhere except in OneDrive (which I don't want to use).

    BACKGROUND:
    • Win10 upgrade on Alienware 17 R2 (2015 model) from 8.1 went well - no errors.
    • After using for a few days (normal shutdown / startups), used MS Word to create a document.

    • Created my document
    • Went to file save dialogue, typed in filename e.g. "status update.docx".
    • Almost immediately, the MS Word file save dialogue popped back up with the same filename, but now appended with a "1" e.g. "statusupdate1.docx" and received an error message (1st clue things aren't right)
    • Hit 'Save' and everything looks okay except the document name shown at the top of MS Word is "Document1" (2nd clue things aren't right)
    • Choose 'File, Close' and dialogue "Want to save your changes to Document1?" pops up (3rd clue)
    • Choose 'Save' and "statusupdate1.docx" appears as the filename -- no matter how many times I hit 'Save' the 'Save as' dialogue keeps coming back with the "statusupdate1.docx" filename
    • I'm forced to choose 'Don't Save' in the dialogue to exit MS Word
    • I CAN'T save in docx, docm, or doc in any location EXCEPT OneDrive
    • I CAN save rtf versions everywhere

    ACTIONS TAKEN:

    • Checked the web for fixes but didn't find any that worked
    • Ran sfc /scannow
    • Ran dism /Online /Cleanup-image /Restorehealth
    • Chose to completely remove MS Office 2013 and reinstall (used Microsoft's MSO total removal tool which removes all registry entries in addition to removing the files)
    • After re-installation, experienced the same problem with MS Excel files (new problem after remove/install cycle)
    • Checked out Microsoft's Known Issues with Office and Windows 10, but no joy - "Known issues with Office and Windows 10
    • Now every time I use Word, it also tries to save normal.docx which it can't save, and which takes multiple steps to finally abandon saving. Since word is used by Outlook, it also means that I have the normal.docx style sheet issue when composing mail or opening attachments.
    • UPDATE: Installed Office 2016 in trial mode. No change. Exactly the same problem with Office 2016 as Office 2013.

    Any help appreciated.

    UPDATE: SOLVED

    Trusteer product from IBM was the problem. Once removed, all applications work and save normally.

    :)
     
    4dw10, Nov 25, 2015
    #1
  2. Jack-P Win User

    How do you want to open this?

    I've got the same problem. Two weeks ago I posted a similar question on the Dutch support site but

    to date I've not seen any reactions yet.

    I upgraded my workstation from Win8.1 to Win10 with MS Office 2010 installed. Said problem occurs

    only when I click on a link in Outlook 2010. Hyperlinks in Word, Excel and Acrobat documents

    behave as they should. Two notebooks - also with MS Office installed - I upgraded to Win10 from

    Win8.1 exhibit the same behaviour.

    So far I have not seen any useful reaction from Microsoft Support for this bug. I wish Microsoft

    would seriously look into this matter, rather than spamming Win10-users with unsollicitated

    boastful mails about the goodies of Win10.

    Jack
     
    Jack-P, Nov 25, 2015
    #2
  3. Will my microsoft office home and student 2013 be compatible on windows 10 ?

    Every time I try printing a document from Office Home & Student 2013 it tells me I need to upgrade to 365.

    I also can't change a document I saved from Read only.
     
    RochellePohlman, Nov 25, 2015
    #3
  4. Can't save MS Office 2013 documents after Win10 upgrade from Win8.1

    As a test upgrade to Office 2016
    I know it works ok in there and Office 365
     
    hTconeM9user, Nov 25, 2015
    #4
  5. davidhk Win User
    That's a cop-out answer.
    The OP paid good money for Office 2013.
    Help him to solve the problem. Don't tell him to switch to 2016.
    So what if Office 2016 does work. Does that fix his Office 2013 problem ?
     
    davidhk, Nov 25, 2015
    #5
  6. Because I had same problem ok so switched to 2016 and found it worked ok
    unless you have a better fix for it
    I also paid for office 2013 and found it did not work
    So cancelled 2013 and don't mind paying for Office 365 and gain Office 2016
    It did not work once upgraded on any of our tablets and laptops and being as used 24/7 needed something that did which happens to be the 2, I mentioned
    Also daughter had to switch all her computers to new office as she runs a load off businesses and needs a program that works not one that let her down.
    That is why I mentioned office 2016
    The poster has tried everything else
     
    hTconeM9user, Nov 25, 2015
    #6
  7. davidhk Win User
    The OP has not tried everything.\He has not tried to uninstall and reinstall 2013.

    You might have the money to screw around. Not everyone has the budget to throw away something they paid good money for.

    You don't have an answer to fix Office 2013. then stop wasting the OP's time reading.
     
    davidhk, Nov 25, 2015
    #7
  8. Can't save MS Office 2013 documents after Win10 upgrade from Win8.1

    Poster put this
    You put
    So he has tried everything so your reply is wrong

    No I do not have money to burn that is why I switched as 2013 did not work (so wont pay)
    365 and 2016 does (am paying)
     
    hTconeM9user, Nov 25, 2015
    #8
  9. davidhk Win User
    You don't read too well, do you.
    " Everything" means little unless a list of "everything" is posted.
    And The OP posted the list which does not include Uninstall/reinstall Office 2013.
     
    davidhk, Nov 25, 2015
    #9
  10. He put


    So he has already uninstalled it and reinstalled it
    So it is you that is wrong
    Action Taken I believe means he has tried it

    So yes I do read ok
    Remember ACTION TAKEN and number 4 & 5 means he has done that

    If it said NO ACTION TAKEN would mean he had not done it
     
    hTconeM9user, Nov 25, 2015
    #10
  11. davidhk Win User
    You are right...... for a change.
    And I was wrong missing that part.
    I am man enough to admit mistake.

    But that does not mean the problem cannot be fixed. Someone with the real computer knowledge will be able to help.
     
    davidhk, Nov 25, 2015
    #11
  12. 4dw10 Win User
    UPDATE:
    • I loaded the Office 2016 trial, but it does NOT solve the problem. Exactly the same symptoms in Word 2016 as Word 2013
    • Clarification - when I uninstalled MS Office 2013, I used Microsoft's special complete removal tool for this purpose. The complete removal tool wipes all MS Office related registry entries (unlike the normal 'Add / Remove Programs' which leaves such entries in place)
     
    4dw10, Nov 25, 2015
    #12
  13. Can't save MS Office 2013 documents after Win10 upgrade from Win8.1

    Thank you now lets move on ok
     
    hTconeM9user, Nov 25, 2015
    #13
  14. Can you download office 365 from their Microsoft page you can install that as a trial.
    Once you have managed to get it working then you should be able to update and install office 2016
    I have both and find them to work ok and work well with your printer

    Found this link
    office setup - Bing
     
    hTconeM9user, Nov 25, 2015
    #14
  15. strollin Win User
    There is no reason Office 2013 won't work with Win 10. I have Office 2003 installed on a netbook I upgraded to Win 10 and it works without issue. I also have installed Office 2010, 2013 and Office 2016 on various Win 10 VMs and every version of Office I have tried has worked fine.

    Is Word the only Office program that cannot save except to your OneDrive folder? Can you create and save Office files from Excel and PowerPoint?
     
    strollin, Nov 25, 2015
    #15
Thema:

Can't save MS Office 2013 documents after Win10 upgrade from Win8.1

Loading...
  1. Can't save MS Office 2013 documents after Win10 upgrade from Win8.1 - Similar Threads - Can't save Office

  2. Migrating from MS Office 2010 to 2013, with Windows-10

    in Windows 10 Installation and Upgrade
    Migrating from MS Office 2010 to 2013, with Windows-10: Dear All, I am not an IT Techie, but am a simple user. As I use BCM for my small business, that does not work beyond MS Office 2013, I was restrained to upgrade to MS-2013. I am also using other stand alone MS Programs of 2016 version. Unfortunately, since I have...
  3. MS Office & unable to save documents without signing into MS - Ugh!

    in Windows 10 Network and Sharing
    MS Office & unable to save documents without signing into MS - Ugh!: Recently after another monthly RIDICULOUS MS update I am unable to save documents to my personal PC without having to sign into my MS account! This is awful - I am not at all happy - I do not want to put anything out on the CLOUD!!!! I want it on my PC ONLY! Either tell me...
  4. Devices no longer appear on "This PC" after upgrading Win8 to Win10

    in Windows 10 Drivers and Hardware
    Devices no longer appear on "This PC" after upgrading Win8 to Win10: My external hard disks , and one MP3 player (all USB devices) are no longer recognized, nor appear on "This PC", after I upgraded my Windows 8.1 to Windows 10 OS. Other devices, such as my Android phone USB connection still works well. I made sure that the "Automatic download...
  5. Bad Copy - MS Office 2013

    in Microsoft Office and 365
    Bad Copy - MS Office 2013: Its a long story, and ongoing via Trading Standards but I bought a copy of Microsoft office from a pc support company who installed it for me. BUT they used software I know the name of but cant mention it here to produce a key. They are refusing to reply to my emails and I...
  6. Saving office documents

    in Microsoft Office and 365
    Saving office documents: I have just created a new word document. When I try to do a "file", "save as" it tells me I don't have permission to save in that location and to contact the administrator to obtain permission. I am the administrator as mine is the only name in the users. Has anyone else come...
  7. MS Office 2013

    in Microsoft Office and 365
    MS Office 2013: I have a fully licensed copy of MS office 2013. I have been sent a word.doc attachment on an email and saved it to the HDD, but Word refuses to open it!!!! 52061
  8. MS Office 2013 update...

    in Microsoft Office and 365
    MS Office 2013 update...: Moderator(s), please move this topic to the correct forum, thanks... I have two Windows 10 Professional, 64-bits (1709) with the latest updates, both systems have MS Office 2013 Professional. On one of the systems, MS Office does not update, while the other does. After...
  9. MS Office 2013 aps...

    in Microsoft Office and 365
    MS Office 2013 aps...: This issue has been bothering me for awhile, short description.... Windows 7 and 10 sharing files via workgroup with one gig switched network, using local accounts. Initial opening and MS Office file (.docx, .xlsx, etc.) takes anywhere from 15-25 seconds. Opening another...
  10. Can't save document to PC on network after W10 upgrade to 14393

    in Windows 10 Network and Sharing
    Can't save document to PC on network after W10 upgrade to 14393: I have a home network with a couple of PCs. My desktop is currently on W10 build 10586, while my laptop (which this is about) obviously just got updated to 14393. Previously I could open a document stored on the laptop from the desktop, edit it and save it back. Now...