Windows 10: Can't scan to networked computers

I have 3 x new DELL Vostro w/ MS 10. I have a copier/scanner connected to the ethernet network. I can print from all three but cannot scan to any (can scan to one older computer). Any ideas? Thanks! .//..we

:)

 

Can't "Scan To" from printer. Please help!

The scenenario is the following:

We have multiple subnets in our network. One of them is the security one which is 10.224.2.xxx

Computer A is connected directly into it. Ethernet cable comes out of the wall and goes into her Intel NIC.

Computer B is also connected directly into it. However, ethernet cable comes out of the wall, goes into a dock and then through the USB cable, gets internet.

Computer C is connected to our wireless security network which is 10.224.4.xxx
This computer is allowed on the firewall to talk to 10.224.2.xxx

All three computer have Webroot SecureAnywhere installed. The printer is an EPSON Workforce WF-4640. IP is 10.224.2.122 / 255.255.254.0 / 10.224.2.1 gateway / no iPV6 / 192.168.50.18 & .19 are DNS's. Printer has static IP.

I proceeded to install the drivers on all three computers. Here is where the problem comes.

Computer A installs just fine. Finds the printer on the subnet and completes installation. I can print and scan FROM the computer. I can also scan FROM the printer. When I go to "Document Capture Pro", I can see scan to: COMPUTER A on the list.

Computer B also installs just fine. Finds the printer and completes the installation. I can print and scan FROM the computer, but I cannot scan FROM the printer. It just wont list COMPUTER B at all!. I tried plugging the ethernet cable directly into the laptop, but still, the printer will not show computer B in the scan to list.

Computer C the same story, but worse. I cannot finish the installation properly because it will not find the printer. It is obviously on a different subnet, but it will not let me type in the address so I just cancel the printer finder part. I manually go to control panel and adjust the IP parameters. Same thing, I can print and scan from the computer but cannot scan FROM the printer. It will not list Computer C in the list.

I have tripled checked the EPSON Scan software on each PC. Each has the IP parameters set properly. I have spent days installing and reinstalling drivers, but no luck. Printer has updated firmware. I tried disabling Windows firewall, nothing.
At first I wanted to think it was Webroot, since there is a review on Amazon from a guy that had the same problem, but using Norton. However, how come Computer A works just fine?
When I though it was the dock, I quickly found out it was not as explained in Computer B when I plugged it directly.

At this point, Im running out of ideas. Im not even sure where else to go.

 

One computer cannot access other network computers.


So I've tried every troubleshooting step I know:

• Double checked that Net Bios was enabled
• Ran a bunch of network commands:
  • flushed DNS
  • registered dns
  • pinged and located the named computers successfully
• Reset my router to factory settings

Nothing works when I try to access via explorer. I'm still baffled by the fact that every other computer can access each other AND access this computer. It's just the outgoing connection from this machine that doesn't work.

Any thoughts?

 

Windows 10 unable to scan to folder over network

Hi Adma,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

• 
  Are you connected to Domain?
  
• 
  Are you able to access the folder through network which you want to scan?
  

If you’re connected to domain then you need to post your query in TechNet forum.

Refer the link below for TechNet forums.

Technet forums - Windows 10 IT Pro

If you’re connected to home group follow the steps below and check if it helps.

I suggest you to follow the steps below and check if it helps.

• 
  Press Window Key, and type Network and sharing.
  
• 
  Click on Change Advanced sharing settings.
  
• 
  Under Guest or Public.
  
• 
  Under File and printer sharing.
  
• 
  Turn on file and printer and sharing.
  
  
  

I suggest you to run Network and sharing troubleshooter and check if it helps.

• 
  Press Windows key and type Network and sharing center.
  
• 
  Run Troubleshoot problems.
  

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.