Windows 10: Can't see recovery keys on my microsoft account portal.

I've always been able to access my recovery keys by just logging into my microsoft account on my phone whenever bitlocker asks for recovery key. But for the last two days i keep receiving a "sorry, something went wrong" whenever i try to visit the manage bitlocker recovery keys page. Someone please help me I don't want to lose all my data.

:)

 

Recovery of Microsoft account and recovery key

I used a phone number to create a Microsoft account for my windows activation and the recovery key belongs to this account. The number is not active anymore and I also forgot the password. There is no way to get this number back. I need to retrieve recovery key from this account before dropping this account and create a new one with currently using phone number. Tried reaching Microsoft account recovery with available info but response is "Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership". If I try to switch to local account, it says "to back up my recovery key before switching". I am worried if switched to local account without back up, I might lose microsoft account forever and recovery key along with it. Kindly provide suggestions to recover the key.

 

Recovery and account

Hi Sarang,

We appreciate you for being a part of Windows 10.

I understand that you have upgraded to Windows again after performing reset.

Have you tried to restart the system again to check whether the Windows 10 is downgraded to previous version?

I suggest you to follow the below steps and check if it helps.

Step 1:

As the Windows 10 creates the new user account automatically, I suggest you to run the Microsoft account troubleshooter and check if it helps.

Refer to the following link to download and run the
Microsoft Account troubleshooter:

Microsoft Account Troubleshooter

http://download.microsoft.com/downl...B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Step 2:

As you have linked your Microsoft account in Windows 10, I suggest you to switch back to the local account if you wish.

How to switch to a local account from Microsoft account.

• 
  Press “Windows + I” keys to open settings (When you get the error “Critical error-start menu and Cortana not working”).
  
• 
  Select Accounts.
  
• 
  On the right side, it will show your current account with an option "Switch to a local account”.
  
• 
  Select “switch to a local account” and follow the steps to switch your Microsoft account into a local account. Once this is done your Microsoft account is safe and not linked with that computer anymore.
  

Note:

• 
  You may not delete the recovery drive, as it will help you to recover the Windows in future if the Windows is not working properly.
  
• 
  If you are using Microsoft account to login to Windows 10, there is no option to disable the password and sign in to Windows 10 directly without entering password. If you are using Local account to login to Windows 10, you can
  disable the password and sign in to Windows 10 directly without entering password.
  

Reference: Please refer to the below article and check if it helps.

Recovery options in Windows 10

Recovery options in Windows - Microsoft Support

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code: