Windows 10: Can't setup windows facial recognition sign in with my Logitech Brio 4k Stream

The camera works fine in all apps and the drivers are up to date but when i try to setup facial recognition Windows Hello it says "Couldn't turn the camera on, make sure it's working properly" and then closes the window almost instantly.I've tried a plethora of fixes online but can't get anything to work. The latest attempt was to most successful which was to create another admin account on the computer and try setting it up on that one which get's me further. On that one it actually gets the IR light to start flashing but then pops up "Something went wrong"

:)

 

windows hello with logitech brio

The Brio Stream Edition firmware is now on the Logitech website and version 1.3 fixed the problem for me. https://support.logi.com/hc/en-us/articles/360024839733-Downloads-BRIO-4K-Stream-Edition

 

facial recognition

Hi Dawn,





Based on the details you have provided, you can follow these steps to set a new scan for facial recognition:

• 
  On the
  Start
  button, go to
  Settings > Accounts > Sign-in options.
  
• 
  Under
  Windows Hello, choose
  camera setup option.
  
• 
  Select
  Remove
  to delete or remove the previous facial recognition setup.
  
• 
  To setup a new facial recognition setup, go to
  Set Up > Get Started.
  
• 
  Follow the instructions to scan your face and click
  Finish.
  

Let us know how it goes.



Regards.

 

Logitech Brio 4K and Windows Hello

I was troubleshooting a problem with my external camera and Windows Hello and I saw that many people have had a similar set of errors.

• Windows Hello works with my laptop integrated camera
  
• Logitech Brio 4K works with just fine Zoom, Teams, Logitech, and other software
  
• When I try to configure Windows Hello with the Brio, Windows returns "Something went wrong" error and fails
  
• Event Viewer shows an error with camera start-up (CameraStartupFailureEvent)
  

After going down a number of fruitless paths of logic and inquiry, I finally hit upon something that worked.

My Brio was plugged into a USB-C port extender / replicator. Most devices and software are fine with this. A few are not. Windows Hello + Brio 4K are in the "nuh-uh" category. I unplugged the camera from the port extender and plugged it into a port on the side of the Dell laptop, instead. (I did not need to restart).

Then I tried configuring Windows Hello and all of a sudden it worked!

I had a similar problem with a high performance hard drive and a large, high resolution external monitor. They all wanted to see the first-generation port on the laptop instead of a splitter or extender plugged into the same port. Between power, monitor, Brio, and the port extender, I'm now out of ports on the laptop, but enough is enough, I guess. I'll call it a win and move on.

I hope this helps someone.