Windows 10: Can't share Whiteboard with user in organization

Created a share link for a Whiteboard and it doesn't work for another user when they sign in:We were unable to give you access to this boardWhiteboard Correlation Id: a9e31695-aef4-440a-8529-4a1c42603e3d2024-02-22T22:53:18.562ZI added the user in Entra ID. Do I need to turn on some kind of permissions somewhere?Please advise.

:)

 

Can't share Whiteboard with user in organization

Created a share link for a Whiteboard and it doesn't work for another user when they sign in:

We were unable to give you access to this board

Whiteboard Correlation Id: a9e31695-aef4-440a-8529-4a1c42603e3d

2024-02-22T22:53:18.562Z

I added the user in Entra ID. Do I need to turn on some kind of permissions somewhere?

Please advise.

 

Microsoft Whiteboard Problem

Hi Davidcz84,



I go through the post carefully, as for the issue, here are some suggestions:

1. If you have any antivirus software, please quit them temporarily and check the result.
   
2. Try sign out your account from the app, restart devices, sign in back and check the result.
   
3. To check if the issue related to your network, try connecting to another network and check the result.
   
4. If you are using Word and school account that is managed by your organization, please make sure you have authentication app required by your organization installed on your devices.
   
5. Try use whiteboard for the web and check the result: Microsoft Whiteboard
   

If the issue still persists, could you please share information below with us?

1. Can you use whiteboard for the web normally?
   
2. Which kind of accounts you are using for signing whiteboard? Account crated by yourself or account assigned by your organization?
   

Regards,

Clark

 

Whiteboard

Hi Kaye1515：

From your description, we understand that you want to use Whiteboard in a Teams meeting.

It should be here:





If you don't find the whiteboard here, please try the suggestions based on the following scenarios.

If your coworkers also can't see this option, it's possible
that the whiteboard has been disabled by an admin user in your organization. To turn the Whiteboard app on or off, see Enable Microsoft Whiteboard for your organization.

Ref:Manage the Whiteboard in Microsoft Teams - Microsoft Teams | Microsoft Docs

If your colleagues don't have this problem, please check
your Teams for any updates. Make sure you are using the latest version of Teams.

More information for you to reference:Whiteboard for Microsoft Teams Meetings and Web now available in GCC - Microsoft Tech Community

Hope the above suggestions help you.

Tin