Windows 10: Can't sign in because no password/PIN prompt

So when I start my laptop, the first thing I get is the log in screen, which prompts me to press ctrl+alt+del. If it's my profile which has a log I'll get prompted to enter my PIN/password. If it's the 2nd profile it'll simply log me in or show a sign in prompt which will log me in after clicking on it. I've not had issues with this until right now. Now that I start my laptop, it's showing me the log-in screen that's set for my first profile, with the ctrl+alt+del prompt. So far okay. But once I press those keys, I'll get a black screen and that'll be it. I can move my mouse and see it mov

:)

 

Remove sign in pin

Hi Joel,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below steps to remove the sign in pin/password options.

• In the search box type sign-in-option.
• Click on the sign-in-option.
• Then you can find password/pin/picture password.
• There you can remove the option and check.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.

 

Changing from password to pin

Hi Alison,

It's good to know that you want to use the PIN option to sign in to your computer. It's great as well that you've already set up a password, since setting up a password is one of the steps for you to be able to use the
PIN option. Here's the steps on how to set up a PIN:

• Go to Settings.
• Click on Accounts.
• Choose Sign-in options, then click Add under the PIN option.
• Follow the prompt until you finish the setup.

Once done, you may lock your screen and try your PIN in
Sign-in options.

We're looking forward to your feedback.