Windows 10: Can't sign in with security key, using business account not Microsoft, can't remove Hello Pin

Discus and support Can't sign in with security key, using business account not Microsoft, can't remove Hello Pin in Windows Hello & Lockscreen to solve the problem; Hello,I sign into my Win10 Pro workstation PC using my business email account not a Microsoft email and have always used a Hello Pin. Due to some... Discussion in 'Windows Hello & Lockscreen' started by Shane Rienks, Jan 5, 2023.

  1. Can't sign in with security key, using business account not Microsoft, can't remove Hello Pin


    Hello,I sign into my Win10 Pro workstation PC using my business email account not a Microsoft email and have always used a Hello Pin. Due to some recent events I ordered some USB Security Keys to sign in with instead. I have been successful in setting up the security keys with my online Microsoft account, however I cannot get my Windows PC to disable the Hello Pin so I can sign into my desktop with the security key as well.When I go to disable the Hello Pin, under Sign-in options, under the "Windows Hello Pin" section, it simply has a message that says "This option is currently unavailable--

    :)
     
    Shane Rienks, Jan 5, 2023
    #1

  2. Remove sign in pin

    Hi Joel,

    Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

    I suggest you to follow the below steps to remove the sign in pin/password options.

    • In the search box type sign-in-option.
    • Click on the sign-in-option.
    • Then you can find password/pin/picture password.
    • There you can remove the option and check.
    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Karthicka_R, Jan 5, 2023
    #2
  3. LuizScruz Win User
    Windows Hello sign-in security key issue

    Hello Arman, welcome to the Microsoft community, I'll be happy to help you today;

    First remove the Windows Hello Pin;

    Go to Settings > Accounts > Sign-in options;

    Uncheck "For improved security,only allow Windows Hello Sign'in for Microsoft accounts on this device";

    Click Windows Hello Pin and select Remove;

    This will remove your Pin;

    Now try to configure the security key;

    https://support.microsoft.com/en-us/account-bil....

    Hope this helps, see you soon!
     
    LuizScruz, Jan 5, 2023
    #3
  4. Can't sign in with security key, using business account not Microsoft, can't remove Hello Pin

    Passwordless Sign-in for MS account

    On my desktop running Win10, 22H2, OS build 19045.2364 I'm the admin of the local account with no user accts.

    While I was reading one of Shawn's excellent tutorial's:
    Enable or Disable Passwordless Sign-in for Microsoft Accounts in Windows 10,
    I was hoping to find where to disable Passwordless Sign-in for MS accounts.

    I have it enabled because the sign-in screen into my Microsoft account lists "other sign-in options" (or something to those words). I also verified in the registry and netplwiz that its enabled.

    When selecting other sign-in options, a security key that I set up, first of all, disappeared all by itself recently. The security key is only one of two sign-in options for Passwordless sign-in that I ever set up. The other option was a Windows Hello PIN which I had up until this year but its no longer an option after I removed it myself.

    So where the problem comes in is after the authentication option using a security key is re-added, it ends up disappearing after about 24 hours later. When that happens, it leaves zero Passwordless Sign-in options to use (Windows Hello PIN was removed by myself in June). But Passwordless Sign-In will still remain enabled even though I can't sign-in Passwordless with any options. I'm left with signing in by using 2-step verification processes that I've had.

    Perhaps this is grasping at straws. I was thinking if there's a switch to disable Passwordless Sign-in to Microsoft Accounts that's turned off first, maybe then the security key can successfully be re-added permanently.
     
    Jaguwaar20, Jan 5, 2023
    #4
Thema:

Can't sign in with security key, using business account not Microsoft, can't remove Hello Pin

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