Windows 10: Can't sign into account, not receiving security codes

Discus and support Can't sign into account, not receiving security codes in Windows 10 Gaming to solve the problem; I have been trying to sign into my account for a few days now. I remember the password but it doesn't work so I don't know how it changed. I followed... Discussion in 'Windows 10 Gaming' started by Anthony Teal, Aug 25, 2023.

  1. ANTHONY TEAL
    Anthony Teal Win User

    Can't sign into account, not receiving security codes


    I have been trying to sign into my account for a few days now. I remember the password but it doesn't work so I don't know how it changed. I followed the instructions to have a code sent to my phone since I have 2FA authentication and it accepts the last 4 digits of my phone number but no code arrives. I am also not receiving any codes at my email when attempting to reset it that way. I am being completely locked out of my account and need to access this account. Is there anything I can do here? I haven't been able to get help from support as they sent me an email saying my request is being ig

    :)
     
    Anthony Teal, Aug 25, 2023
    #1
  2. MARCEL DIO
    Marcel Dio Win User

    Creating or signing in to microsoft account

    Hi Gloria,

    The error code that your are getting when adding an account is usually caused by the following:

    • Your phone has an incorrect date and time set.
    • You do not have a data connection.
    • Your phone is in a "bad state."
    We suggest that you follow the steps on this link to set up your Microsoft
    Account on your device.

    Keep us posted for further assistance.

    Regards.
     
    Marcel Dio, Aug 25, 2023
    #2
  3. JC03
    JC03 Win User
    Did not receive the Microsoft Account Verification Code

    Hi, SHARON.

    I'm Jen, I'm also an Outlook account user just like you. I'm not working for Microsoft but I'd be happy to help you figure this out.

    I understand you're not receiving a verification code for your Microsoft account. If your security info's are up to date, you may be experiencing delays receiving the code which I have also experienced before. But if you have already waited too long and have made a couple of attempts, I suggest following the suggested steps in the "Troubleshooting verification code issues" section on the support page below.

    https://support.microsoft.com/en-us/account-bil...

    Feel free to share how it went.

    Kind regards.
     
    JC03, Aug 25, 2023
    #3
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Can't sign into account, not receiving security codes

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