Windows 10: Cant Sign into he microsoft store

when i press to sign in it come up with this following image and when i press continue it goes away and nothing happens

:)

 

App Store sign-in error, 0xD000000D

Hi Suzanne,

There's a possibility that you are currently signed in on your computer using your local account. For us to sort this out, we suggest that you sign in with your Microsoft account instead. Follow these steps:

• Open Settings > Accounts > Your email and accounts.
• Select Sign in with a Microsoft account instead.
• Follow the on-screen instructions.

Once signed in with your Microsoft account on your computer, try signing into the Windows Store app.

Update us with the result.

Regards.

 

I can't sign in windows store and I can't use acount microsoft to sign in windows

Hi,

Apologies for the late reply. Are you still facing the issue?

If yes, Please follow below suggestions:

What happens when you try to sign to Windows Store?

Please give us the complete error message if any.

For Windows store issue you may refer the following suggestion:

I would suggest you to refer to the following steps:

• 
  Press Windows +R Keys to open Run command
  
• 
  Type wsreset.exe and hit enter
  

Now, try to open store and see if that helps.

 

CAN'T SIGN IN MICROSOFT STORE

Thank you for your feedback. If the issue was not resolved after performing the steps provided we suggest disabling any security software (antivirus) temporarily. Take note that antivirus protects your PC against virus or malware. Make sure to enable it
once done checking if the Store will work.

In case the issue was not fixed, we would suggest creating a new user account. This will help us the determine if the current user account is corrupted or not. Refer to the articles below to start creating a new account:

• Set up accounts.
• Sign in with a Microsoft account.

Kindly get back to us with the outcome.