Windows 10: Can't sign into Microsoft Store and Xbox app

I can sign into Microsoft and xbox.com just fine but I can't sign into Microsoft Store and Xbox app. When I try to sign in I get a Windows Hello error and If I remove Windows hello I get error 0x800704cf. I've already tried everything I could find for error 0x800704cf and nothing has worked. But if I try to sign into Microsoft Store or Xbox app with a different account then everything's just fine.I did get hacked on my old account and my account got suspended. The hacker deleted my email from that account so I thought I'll just use the same email. Maybe that has something to do with my sign in

:)

 

Xbox Insider Hub does not appear in the Microsoft Store

Hi,

Thank you for posting your question in the Microsoft Community.

1. Did you make any changes to the PC prior to this issue?
   
2. Have you signed in using the Microsoft account?
   
3. Are you able to search for other apps on the Microsoft Store?
   

However, you may follow these steps to check if that helps.

Step 1: Suggest you to run the apps troubleshooter to
fix problems with apps from Microsoft Store.

Step 2: You can also try to manually
download the Xbox Insider Hub from the link.

Article for Reference.

‘Get the Xbox Insider Hub app’

Hope this helps.

Let us know if you got the help you needed by clicking 'Yes' or 'No'.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

The Microsoft Store, and the Xbox app doesn't work!

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to launch Microsoft Store, Xbox app and GameBar. I’ll certainly help you with this issue.



However, please let us know:

• Do you receive any error message?
  
• Are you aware of any changes made to the computer recently?
  
• Which build version of Windows 10 are you using currently? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

Meanwhile, I would suggest you to refer the steps mentioned below:



For issues with launching Microsoft Store, I would suggest you to refer the steps mentioned in the article

Microsoft Store doesn't launch.



Method 1: Store app troubleshooter



I would suggest you to run the Store app troubleshooter and check. Refer the steps mentioned below:

1. Press Windows Logo key + I, to open Settings.
   
2. Click on Update & Security and select Troubleshoot from the left pane.
   
3. Scroll down, click on Windows Store apps and select Run the troubleshooter.
   
4. Follow the on-screen instructions.
   

Method 2: Re-register apps



If Store app troubleshooter doesn’t work, I would suggest you to try re-registering the apps using PowerShell. Refer the steps mentioned below:

1. Press Windows Logo key + X, and select
   Windows PowerShell (Admin).
   
2. Paste the following command and press Enter:
   Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
3. Once the process is complete, restart the computer and check.
   

Method 3: New user account



If re-registering the apps didn’t work, try creating a new user account and check if the issue persists. Refer the article
Create
a local user or administrator account in Windows 10



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows 10 Xbox App Sign in error (0x409) 0x80070005

Hi,

Corrupted profile data, an outdated version of the app, and software conflicts that occur when signing in are some of the factors that we have to take into consideration when troubleshooting issues with signing in to the Xbox app on Windows 10. Let's isolate
your concern by answering the following questions:

• Have you made any changes to your device or to your Xbox account before encountering this issue?
• Are you using the same Microsoft account to sign in to the Xbox app and your Windows 10 PC?
• Are you using an administrator user profile?
• Have you tried signing in to other built-in Windows 10 apps like the Store app to check if the same issue occurs?

Meanwhile, we suggest signing in to a different user profile. This can help determine if this is due to corrupted user data. Here are the steps:

• Press the Windows button on your device or keyboard, or select the
  Windows icon from the bottom-left corner of the main screen.
• Select your account name from the top-left corner of the menu, and then select
  Switch account.
• Sign in with an account other than the one you were using.
• Sign in to the Xbox app and check if the same issue occurs.