Windows 10: Can't sync emails to device

When trying to set up my email on the mail app on my laptop AOL email, I get the error message: We couldn't access this account. You might need to update your password or give the account permission to sync to this device. Can you please help? I have set up the account as 'OTHER - POP, IMAP'

:)

 

email not syncing

Hi Angela,

To assist you better, please provide us with information below:

• 
  Are you referring to the syncing of emails in Windows live mail or
  Mail App or mail client version of Outlook?
  

If you are referring to the Windows Mail App, I suggest you to follow the steps under the section
Change your email sync duration in the below link and check if the email are syncing.

https://support.office.com/en-us/ar...ndows-10-0dd86c69-18f3-4f73-9d3d-375bdc9c3e34



Hope you can sync the emails.

Let us know if you need further assistance, we will be glad to help you.

 

windows 10 email sync proble

Hi,



Thank you for the response.

I suggest you to follow the steps below and check if it helps.

• 
  Open Mail app.
  
• 
  Click on Settings at the left bottom corner.
  
• 
  Select manage Accounts at the top right corner.
  
• 
  Select and click on Account.
  
• 
  Select Change Mailbox Sync settings
  
• 
  Under Sync Option.
  
• 
  Turn On Email and close the app and check if it helps.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Emails not syncing

Hi,



Thank you for writing to Microsoft Community Forums.



Seems that the mail app is not syncing the emails.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type
  winver in Windows search/Run command)

• What is the Version of Mail app installed?
  

• How did you configured the email accounts? (POP/IMAP/Exchange)

• Are you aware of any changes on the PC prior to this issue?
  

• When you access the emails on a browser, do you see all the emails?

Meanwhile, we would suggest you to reset
Mail & Calendar app

1. Press Windows + I key to open Windows
   Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Mail & Calendar app.
   
4. Select the app and click on Advanced option.
   
5. Click on Reset and once you see a tick mark, then relaunch and check.
   

Also, we would suggest you to perform these steps to update the app and check.

1. Open Microsoft Store app and
   click on the three dots (…) from the right top corner.
   
2. Now select Downloads and updates from the drop down.
   
3. Click on Get updates from the right top corner.
   
4. Restart the PC and then relaunch Mail app.

You may also refer this article for additional troubleshooting:

Email won't sync in Windows 10 Mail app

Resolve
sync issues in Mail and Calendar apps in Windows 10

To continue receiving emails update your BT email settings now



Let us know the results. We will certainly assist you further.

Aditya Roy

Microsoft Community – Moderator