Windows 10: Can't turn on HDR for games and apps

Hi


In the Windows HDR color settings I can turn on stream HDR video. But not play HDR games and apps.


I thought my laptop & screen would have the capability. Am I wrong? Or am I missing something?


I'm not connecting to an external monitor btw - just solely the laptop


Full specs:

SkuDescription
338-BSCZ
9th Generation Intel® Core™ i7-9750H 12 MB Cache, 6 Core, up to 4.50 GHz
619-ANOT
Windows 10 Home 64bit, English, Dutch, French, German, Italian
490-BFFD
NVIDIA® GeForce® GTX 1650 4GB GDDR5
391-BEOX
15.6-inch 4K UHD 3840 x 2160 OLED Anti-Reflective InfinityEdge Non-Touch Display
370-AERS
32 GB, 2 x 16 GB, DDR4, 2666 MHz
400-BFJH
1 TB M.2 PCIe NVMe Solid-State Drive
302-11022
1Y Collect and Return Service
344-70563
1Y Premium Support and Onsite Service
755-10596
1 year Accidental Damage Protection
630-ABBT
Microsoft Office 30 Day Trial - Excludes Office License
525-10368
McAfee® LiveSafe™ 12 Month Subscription
580-AIBR
Internal UK/Irish Qwerty Backlit Keyboard
346-BFQJ
Palmrest for 81 key Finger Print
555-BFBL
Killer™ Wi-Fi 6 AX1650, 2 x 2, Bluetooth 5.0
210-ASIH
XPS 15 7590
998-DPZL
BERLR2001_1682/GB/BTS
451-BCGF
6-Cell, 97 WHr, Integrated battery
450-AAQO
UK E5 Power Cord
340-ACCX
English, French, German, Italian, Dutch Shipping Docs
817-BBER
TPM Included
340-BKXP
XPS 15 Shipping Material
450-AHFL
130 W AC adapter
555-BFBZ
Killer™ 1650, 2x2 AX, BT 5.0, Driver
320-BDIK
Silver
340-AARH
Retail, Print on Demand
817-BBBC
No Warranty Tech Sheet Required
799-AAMQ
Dell XPS Order
631-ACEB
No Out-of-Band Systems Management, ME Disable
340-CMMH
Quick Start Guide
340-CKVM
Intel® Core ™ i7 Processor Label
620-AAOH
Recovery USB Media Not Included
658-BEHS
Additional Software Windows 10
817-BBBC
Not Selected in this Configuration
800-BBGQ
Smart Selection Shipment
486-45268
CN79021

:)

 

HDR streaming not turning on.

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern that the HDR streaming is crashing in your laptop. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?

However, we would like you to update the display/graphics driver to the latest version and also suggest you to refer this article and let us know the status of the issue:

Stream HDR video on Windows 10



We await your response,



Aditya Roy

Microsoft Community – Moderator.

 

Cannot toggle to yes for HDR on apps and games

Hello! I am an Independent Advisor, I would love to help you out!

Is this a laptop?

On HDR-capable laptops, the default power settings will turn off HDR when running on battery power. To have HDR turn on, do one of the following:

Plug in your laptop (recommended).

Select the Start button, then select Settings > System > Display > Windows HD Color settings. Under Battery options, clear the Don’t allow HDR games and apps on battery check box.

Note that allowing HDR when running on battery power will reduce battery life.

Or if you have multiple monitors:

When you first connect an external display to a laptop, Windows will duplicate your desktop on both displays by default. However, HDR isn’t supported in this configuration. To view HDR content on the external HDR monitor or TV, extend your desktop across both
displays:

Select the Start button, then select Settings > System > Display .

For Multiple monitors, select Extend these displays.

Let me know if it is not a laptop!

Hope this helps!

 

Issues when playing games in Full Screen with "Play HDR games and apps" Enabled

I have the "Play HDR games and apps" setting enabled, otherwise everything I use on the monitor looks dull. I have been randomly getting black screens for a while now while playing full screen games. Took me weeks to figure out why this was happening.

When I turn up (or down) my pc volume by using the scroll wheel on my keyboard, a volume indicator appears on the top left of my monitor with the volume level.

This works perfectly on windowed / borderless games (even with HDR enabled) however if HDR is enabled and I am in Full Screen, when I adjust the volume I get a black screen. It then reconnects and a box in the center of the monitor appears to indicate the resolution
is 2560 x 1440 HDR.

Keyboard: Corsair K95 Platinum.

Graphics Card: Geforce RTX 2080 Super.

Processor: Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 8 Logical Processor(s).

Monitor: 2560 x 1440 165hz, Connected via Display Port.

Does anyone have any suggestions how I can get the volume control to not cause black screens while playing in Full Screen games with HDR enabled?