Windows 10: Can't understand the cause of my friends BSOD!

My friend has recently been getting TCPIP.sys BSOD's on his newly built gaming PC.

So far we've troubleshooted alot, thinking it was old Razer Synapse; the Windows TCIP drivers; tried to update the Intel wireless drivers; and uninstalled some (really glitchy) MSI audio stuff.

All of the above however didn't do much. It usually occurs when booting a game but can sometimes happen at idle on desktop too. Afaik the error is around an internet issue, but I'm not 100% sure.

Over troubleshooting however, it seems the driver updates stopped another BSOD that was happening, Event Viewer shows this below. Now it's just 'Kernel Power' but I believe that's quite generic.

Event Viewer

Finally, I should add that he is running a new RTX 3080, but I'm sure this may not have much to do with it. Please let me know if you have an idea of what's going on!

submitted by /u/RelishedChicken
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:)

 

causes for bsod

a friend of mine is getting bsod's everytime she uses her computer. it is usually at boot, but sometimes at the desktop, but the computer shows the bsod then goes back to normal and runs fine. I was wondering what exactly would cause a blue screen that would not crash the computer.

 

BSOD randomly

friend keeps getting BSOD
any suggestions?

 

Friend's desktop BSOD - 0x139 ntkrnlmp.exe


Hello.

You can recommend to your for friend to do these steps:

• Use the event log to see if there are higher level events that occur leading up to this stop code.
• If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available.
  
• If new device drivers or system services have been added recently, try removing or updating them. Try to determine what changed in the system that caused the new bug check code to appear.
  
• Check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing the error. For more information, see Open Event Viewer. Look for critical errors in the system log that occurred in the same time window as the blue screen.
  
• Look in Device Manager to see if any devices are marked with the exclamation point (!). Review the events log displayed in driver properties for any faulting driver. Try updating the related driver.
  
• Run a virus detection program. Viruses can infect all types of hard disks formatted for Windows, and resulting disk corruption can generate system bug check codes. Make sure the virus detection program checks the Master Boot Record for infections.

Also in the dump file it says that the process that was running when this BSOD happened was game.bin. Does your friend play an outdated game maybe?