Windows 10: Can't update AMD Software

When I try to upgrade the software for my AMD Radeon R5 Graphics Card to the newest version 21.1.1 and doing a factory reset to install the software, I click on the installer, select the version of software I want to install (20.11.2 - downgrade or 21.1.1 - upgrade),checks hardware and software compatibility, it tries to download the software and extract it but I get the error "Oops something went wrong - Chipset install failed and Error 195 - AMD installer cannot continue because it is unable to access the required web resources." I'm connected to the internet, made sure my antivirus definitions are up to date, made sure my firewall settings aren't blocking access to AMD web server temporarily disable both my antivirus and firewall, and even re-downloaded the software but still get the same error.

Windows Version: 20H2 (OS Build 19042.746)
AMD Software Version: 2020.1204.0703.12704
AMD Driver Version: 19.40.48.05-200730a-358095C-HP
GPU: AMD Radeon (TM) R5 Graphics
CPU: AMD A9-9425 Radeon R5, 5 COMPUTE CORES 2C+3G (2 Cores)








:)

 

AMD Software

What is the make & model of your system?



From what you have given and the little research I did, this pertains to your situation:

Windows 10 Driver Support for AMD APU Graphics Pro... - AMD Community



Essentially, you have an OLD chipset.



"NOTE: These APU products must be installed only using the display driver version available via Windows Update. If you have upgraded to Windows® 10, please DO NOT install the AMD Catalyst™ Driver.
Instead, enable Windows Update and allow it to detect and install the appropriate driver.



If you have already upgraded to Windows® 10 and installed the AMD Catalyst™ Driver, please follow the steps listed below to resolve this issu

• Uninstall the AMD Catalyst™ Driver using the Program and Features option in the Control Pane
• Reboot the system
• Use Windows Update to install the appropriate graphics driver for the APU."

 

Error 182 when updating AMD Software.

You say you get error 182

This page explains the reasons and links to update the system drivers.

You may need to do a BIOS flash but this is usually graphics only issue.

Error 182 – AMD Installer Cannot Properly Identify the AMD Graphics Hardware
Article Number: GPU-KB182
ContentMain1

This article provides information about Error 182 when using the AMD Installer to install graphics drivers.

The contents of this article is organized into the following sections:

• • Possible Cause
  • Solution​

Possible Cause

The AMD Radeon Software Package contains generic drivers that supports a wide range of AMD graphics products. A possible reason why the AMD Installer had failed to identify your graphics hardware and cannot continue installation is because it belongs in
one of these unsupported product groups:

• • AMD Embedded graphics
  • Legacy AMD graphics
  • Customized AMD graphics for an Original Equipment Manufacturer (OEM) system

Solution

If you know the model of your AMD graphics hardware, you may use the
AMD Driver Selector to locate and download the appropriate driver. However, if you do not know the model of your AMD graphics hardware, please refer KB article:

How-To Identify the Manufacturer and Model of an AMD Graphics Card before using the AMD Driver Selector.

For customized AMD graphics, we recommend obtaining the latest driver from the OEM System Builder or Partner Manufacturer. For a list of OEMs and Partner Manufacturers, please see

AMD Partners: Add-in-Board, Original Equipment & System Builder Configurations

If you are still unable to resolve Error 182 after completing the steps outlined above and need further assistance, please contact AMD Customer Care and attach the AMD Installer log file to your service request. The AMD Installer log file is located in
C:\Program Files\AMD\CIM\Log\Installer.log​

You need to put in your make and model of your PC and see if it has system drivers for Windows 10 OS. If so download and install all of them. But first go into device manager and uninstall the Graphics card drivers and then install what you downloaded and
restart PC.

If it does not have your drivers for Windows 10, then still do the uninstall graphics card, restart PC and then let it install the drivers again and see if this fixes the issue.

Can you provide me with your Brand and model of your PC or laptop.

Also, Go into programs and features and see if there are any AMD graphics software such as CCC Catalyst Control Center and uninstall it.