Windows 10: Can't update because of Trend Micro but it isn't on my computer

Discus and support Can't update because of Trend Micro but it isn't on my computer in Windows 10 Updates and Activation to solve the problem; I have been unable to update Windows 10 since early December, 2017. I get a message saying that Trend Micro is incompatible with the update and I must... Discussion in 'Windows 10 Updates and Activation' started by dlnordin, Jan 21, 2018.

  1. dlnordin Win User

    Can't update because of Trend Micro but it isn't on my computer


    I have been unable to update Windows 10 since early December, 2017. I get a message saying that Trend Micro is incompatible with the update and I must remove it before proceeding, but Trend Micro is not on my computer, nor have I ever installed it on any of my computers. How do I fix this?

    :)
     
    dlnordin, Jan 21, 2018
    #1

  2. Can't install updates and upgrade to latest Windows 10 edition.

    Can't install updates and upgrade to latest Windows 10 edition because it says I have 2009 Trend Micro that needs to be deleted first, but I don't have it and never did on this 2 year old computer. I have 2017 Trend Micro. Help, Please!
     
    WilliamBrethauer, Jan 21, 2018
    #2
  3. Check antivirus app message from Windows 10

    This issue has been resolved by reinstalling the primary anti-virus software, Trend Micro.

    As Windows 10 was installed, it retained Trend Micro as the anti-virus app that continued working, including being able to scan the computer. After a week, however, Trend Micro couldn't be updated because the Win 10 anti-virus warning popped up and blocked
    the download process for a new updates

    .

    I reinstalled Trend Micro from my ISP's website and the problem seems to be resolved.
     
    R.R. Brooks, Jan 21, 2018
    #3
  4. Bree New Member

    Can't update because of Trend Micro but it isn't on my computer

  5. dlnordin Win User
    I ran the trend micro remnant removal tool, though I couldn't tell if anything was removed, it did say complete. Now, when I go to the Windows Update page under settings, it never starts the download to update windows 10 version 1709. My machine has been trying to update this version of windows since 12/9/17, and has failed every time. Now it won't start the download.
     
    dlnordin, Jan 22, 2018
    #5
  6. dlnordin Win User
    Tried the install again, after running the Trend Micro Remnant Removal tool. Still getting the same result."We couldn't uninstall these apps
    Trend Micro Internet Security 2009.
    I haven't even had this pc long enough to have put that software on it in the first place.
     
    dlnordin, Jan 22, 2018
    #6
  7. dlnordin Win User
    Seems I am dead in the water here. The sw, by any measure I can come up with, is not actually on this pc, yet Windows won't install an upgrade because of some phantom sw it suspects is there. This is utterly bizarre. How can I fix this?
     
    dlnordin, Jan 22, 2018
    #7
  8. Superfly Win User

    Can't update because of Trend Micro but it isn't on my computer

    Superfly, Jan 22, 2018
    #8
  9. hawkman Win User
    Hi

    Farbar, FRST, is an excellent tool to find and remove anything.
    Its usually used for malware removal, but has other uses

    Downloading Farbar Recovery Scan Tool

    post the 2 logs

    Roy
     
    hawkman, Jan 23, 2018
    #9
  10. Mooly Win User
    Trend Micro was (for me at least) part of the bundled software that came preinstalled with a new Dell PC back in 2012. While I suspect a good product at the time, its methods of operation meant it was not for me.

    One of the first things I did was to clean install and get rid of all this unwanted stuff.
     
    Mooly, Apr 5, 2018
    #10
Thema:

Can't update because of Trend Micro but it isn't on my computer

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