Windows 10: can't update, uninstall or launch Origin

hi, after updating windows 10 yesterday, i now am unable to open or update origin. i can't open any of my games and every time i try to update origin i get a message saying 'Your update could not be completed. Please download and install the latest version of Origin here [a link to download origin again]' what does this mean? i'm new to pc's and have no idea how to troubleshoot issues like this and i've never had anything like this happen on my mac. to be completely honest i'm freaking out a little. i've tried the 'uninstall and re-install' method but my computer literally won

:)

 

Origin will not load

Hi,



Thank you for writing to Microsoft Community Forums.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Which was the update that was installed prior to this issue?
   
2. What is the version of your Windows 10 computer? (To check the version of your Windows 10, you can refer
   See which version of Windows 10 you have).
   
3. Do you get any error message while launching the Origin application?
   
4. What was the error message that you got while reinstalling the Origin application?
   
5. Are you facing this issue with any other applications?
   

Meanwhile, I suggest you to follow the below steps and check if you are able to launch Origin application.

1. Follow the steps mentioned in Uninstalling Origin Application
   and completely uninstall Origin from your computer.
   
2. Then, put your computer in a Clean Boot State
   and delete the folders from the following locations.
   

• Note: A Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Your computer may temporarily lose
  some functionality while in a clean boot environment, however, that functionality will return when you reset the computer to start normally after you have finished your troubleshooting.
  

• C:\ProgramData\Origin\
  
• C:\Users\YourUserName\AppData\Local\Origin\
  
• C:\Users\YourUserName\AppData\Roaming\Origin\
  
• C:\ProgramData\Electronic Arts\EA Services\License\
  

1. Then, Download Origin and install it with the computer being in a Clean Boot
   State.
   
2. Then, place the computer to normal boot by going to
   Reset the computer to start normally after clean boot troubleshooting section in the Clean Boot link and check if you are able to launch the Origin application.
   

Write to us with the updated results and the required information for us to be able to assist you further.

 

How do you uninstall chipset drivers?

I'm installing a new mobo so I need to uninstall the intel 865g drivers to make way for the P35 drivers.

Can't find any uninstall options in add/remove programs and intel chipset inst listed in driver cleaner.

Any suggestions? *Confused

 

Windows 10 fails to update


Thanks,

The Users list compared to the Profile list you posted earlier tell me there is not an issue with Users (a known issue where there is a profile in the list, but not actual User folder).

The error code suggests corruption in the CBS manifest:
Try these steps one at time until the issue is resolved or you run out of steps.

Is Windows activated?
No? Activate Windows 10

Launch Command Prompt (Admin)
enter the following line
reg query HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate /s
If DisableWindowsUpdateAccess REG_DWORD 0x1

launch regedit
navigate to HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate
change the value of DisableWindowsUpdateAccess to 0
exit regedit
exit Command Prompt

Launch Windows Update

Try the next suggestion if the issue is not resolved.

Restore health to the component store
DISM - Repair Windows 10 Image
Step 6. To Use DISM /RestoreHealth /Source:wim Command
- OR -
Step 7. To Use DISM /RestoreHealth /Source:esd Command
Check System Files
SFC Command - Run in Windows 10
Read the front material, then
follow >> OPTION THREE <<
To Run SFC /SCANNOW Command in Windows 10

If there are integrity issues reported on screen,
Follow the instructions in >> OPTION FIVE <<
To View Only the "SFC" Scan Results from the CBS.LOG

If there are no integrity errors, Launch Windows Update

Try the next suggestion if the issue is not resolved.

Paste the following line into the address bar of File Explorer
Control Panel\All Control Panel Items\TroubleshootingLaunch System and Security > Fix problems with Windows Update
Press Advanced
Select Run as administrator
Press Next

Launch Windows Update

Try the next suggestion if the issue is not resolved.

Automatically reset Windows Update components
Download and run MS Windows Update diagnostic cab (direct download)

Launch Windows Update

Try the next suggestion if the issue is not resolved.

Manually reset Windows Updates via batch file

Windows Update - Reset in Windows 10

Launch Windows Update