Windows 10: Can’t use command prompt to repair

Discus and support Can’t use command prompt to repair in Windows 10 Software and Apps to solve the problem; I’m in a blue screen of death loop. Likely it’s malware. It won’t allow me to get past this screen to install/uninstall anything. Safe mode is mostly... Discussion in 'Windows 10 Software and Apps' started by Cyn_568, Mar 1, 2025.

  1. CYN_568
    Cyn_568 Win User

    Can’t use command prompt to repair


    I’m in a blue screen of death loop. Likely it’s malware. It won’t allow me to get past this screen to install/uninstall anything. Safe mode is mostly useless as any advanced options says it requires my “password for this account”, and I don’t know what that is or remember making one. The ONLY options I can get to are BIOS and command prompt. On command prompt I’ve run chkdsk/r and chkdsk/f unsuccessfully, as it says it’s “write protected.”Is wiping my hard drive the only option at this point? And is so, how would I do that safely?

    :)
     
    Cyn_568, Mar 1, 2025
    #1
  2. CWTECH
    cwtech Win User

    command prompt will not open in safe mode with command prompt

    I am repairing a laptop for a friend and I need to access windows in safe mode and the owner has forgotten the password to the main user. I tried logging on with the administrator profile in safe mode but it is not showing up so I was going to use command prompt in safe mode with command prompt but command prompt will not open when I boot that option. Does anyone have any hints for me to figure this out?
     
    cwtech, Mar 1, 2025
    #2
  3. CWTECH
    cwtech Win User
    command prompt will not open in safe mode with command prompt

    Would I just follow the same steps within safe mode after hooking up to the other system?
     
    cwtech, Mar 1, 2025
    #3
  4. BREE
    Bree Win User

    Can’t use command prompt to repair

    Installation media boots to command prompt

    I've just booted from known working install media to see exactly what it does when booting. The sequence of events is...

    1. Windows logo on a black screen
    2. circling dots appear beneath the logo
    3. light blue 'Please wait' screen with circling dots
    4. a command prompt window (very briefly)
    5. the initial Setup page appears

    Do you see steps 1-3? If so, it appears you have stopped at step 4, suggesting that something on the disc cannot be read.

    Does the disc boot properly in another machine? If so, try cleaning the laptop's drive lens then try booting from the disc again.

    If not, make new install media with Microsoft's Media Creation Tool, either as a bootable USB, on an ISO that you can burn to another disc. At Step 8 in Option One of this tutorial you can choose between making a USB or an ISO.

    Download Windows 10 ISO File
     
    Bree, Mar 1, 2025
    #4
Thema:

Can’t use command prompt to repair

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