Windows 10: Can't use computer after factory reset

Discus and support Can't use computer after factory reset in Windows 10 BSOD Crashes and Debugging to solve the problem; After my mom corrupted the hard drive of my computer I had to factory reset(I've done both limited and full multiple times to try and fix the issues)... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by windowsuser19918, Oct 16, 2019.

  1. Can't use computer after factory reset


    After my mom corrupted the hard drive of my computer I had to factory reset(I've done both limited and full multiple times to try and fix the issues) my laptop. Since then I can't use it. I can't open apps(including edge, the store, and almost all other settings and Microsoft and computer apps), I can't create a windows linked account because I can't get past the services part of windows setup without getting a blue screen. I've looked everywhere and tried recovery points, automatic system repair, random command prompt actions, and nothing has worked, I doubt that my computer just randomly turned into a paper weight by factory resetting it. Any ideas would be welcomed because I don't have any computer repair places near me and don't really want to spend the money on going to a place or getting a new computer.

    :)
     
    windowsuser19918, Oct 16, 2019
    #1
  2. swat354 Win User

    Windows 10 infinite restart black screen


    Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it
     
    swat354, Oct 16, 2019
    #2
  3. AndreePin Win User
    Windows 10 factory reset

    Hi Charlie,

    We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
    why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

    • Any changes made on the computer prior to this concern?
    • What troubleshooting steps have you tried so far?
    • May we know the reason why you want to perform a factory reset?
    • Did you experience any issues on the computer before you tried performing a factory reset?
     
    AndreePin, Oct 16, 2019
    #3
  4. Sher Amo Win User

    Can't use computer after factory reset

    Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

    Hi,

    A device like your keyboard and mouse is not detected during factory reset.
    To help us determine the appropriate troubleshooting steps
    that can resolve your concern, we would like to ask the following questions:

    • Are you performing a factory reset on a laptop or a desktop?
    • Is this the first time you perform a factory reset on your device?
    • What troubleshooting steps have you done so far to resolve your concern?

    In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

    We look forward to your response.
     
    Sher Amo, Oct 16, 2019
    #4
Thema:

Can't use computer after factory reset

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