Windows 10: Can't use hybrid transport passkeys on Windows 11 23H2

I'm encountering issues with passkeys after updating to Windows 11 23H2 build 22631.4169. My Android phone is unable to sign me in or create new credentials. After scanning a QR code or receiving a notification, I get a message stating "Couldn't connect to your device." Following multiple unsuccessful attempts, Windows gets stuck in a state where clicking "Register" or "Authenticate" on webauthn.io or any website immediately results in a "The operation either timed out or was not allowed" error.This behavior is not limited to my machine. Several colleagues have reported the same error on the

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passkeys on windows 11

hello

I have a windows 11 pc and I want to create passkeys for google, microsoft and other sites. I read the Microsoft article that says there is an option to save the passkey locally on the pc, but when i go to create the passkey I don t see that option, instead i can only use another pc or a security key.

Is there any reason why i cant save it on my pc? What can i do to save the passkey locally to my device?

Thank you for help

 

How to restore missing passkey in Windows 11

Hi Andreas, I am , a fellow Microsoft user like you.

I understand your frustration, and I'm here to help. You mentioned you're using Windows 11 24H2, are you using the Insider build or the new Copilot+ PC device?

This information will help me suggest possible steps without needing to perform a clean installation of Windows 11.

In the meantime about restoring Passkeys. Unfortunately, there isn’t a way to restore missing passkeys from Settings, and there's no current option to back them up or restore them. You can visit sites like Google or Adobe again, and they should prompt you to create a new passkey if it’s missing from your Windows Settings app.

Since you can't access the Passkeys section in the Settings app and running SFC and DISM didn’t help, you might consider performing an InPlace Upgrade or Repair Upgrade depending on your current build. Please let me know the answer to my question above so I can guide you further.

Kind regards,

 

Windows update show 23H2 installed winver show 22H2

@BlackVen0m I don't know how to arrived at this state, but I would just run the enablement package for Win 11 23H2... KB5027397 Enablement Package for Windows 11 version 23H2 Feature Update | Windows 11 Forum