Windows 10: Cant use USB & USB Root Hub error on Windows 11 but Works in Safe Mode

device status reads, windows cannot the device driver for this hardware, the driver may be corrupted or missing .{Code 39}{bad File}The attributes of the specified mapping file for a section of memory cannot be read.The laptop is a HP 430 G6. The USB ports work in safe mode. I have tried to unistall the drievrs but the are reinstalled withe the same error on restart, I could not find upper or lower filters on the registry, HP doesnt have USB spefic drivers for the device, what can do to resolve the issue

:)

 

USB HUB

Hi,

Incompatible USB hub driver is one of the possible reasons why this issue is happening. We recommend uninstalling the USB Root Hub driver and see if it helps. Follow the stepes below:

• Open Device Manager.
  
• Double-click Universal Serial Bus controllers to expand.
  
• Right-click USB Root Hub, then click Properties.
  
• Go to the Driver tab.
  
• Click Uninstall.
  
• Restart your computer.
  

Note: Restarting your computer will automatically reinstall a generic driver for your computer. Also, we suggest connecting your USB hub while performing the steps.

If the issue still persists, let's disable the USB selective suspend settings thru Power Options to resolve the issue. Follow the steps below:

• Type Power Options in the search box, then press Enter.
• Locate USB settings > USB selective suspend settings.
• Select Disable.

Keep us in the loop with the result.

 

No USB ports working on toshiba laptop

Hi guys,

Got an old Toshiba laptop, satellite l500d pslk0a-00r009
Its old and doesn't officially support win10. However I have it installed and everything works fine except USB. All the ports seem completely dead, plugging in a USB mouse I get no light on the mouse. USB flash drives don't work either. This was previously working under win7.

The issue seems to be I don't have "Generic USB hub" in device manager. Have tried to manually install it using add legacy hardware but it wont take. I have several USB root hub and others listed, but not the generic hub.

Here's what I have tried so far:

Uninstall all USB device in device managers and reboot
Confirmed BIOS is latest version
tried both legacy and compatibly USB mode in BIOS
Download and install generic win10 USB drivers
Disable USB power saving mode
Installed toshiba's service center, no updates available
Ran MS troubleshooter/fixit

I think the next step is to give up, but does anyone else have any suggestions?

thanks

 

USB not working

Hi,



Thank you for writing to Microsoft Community Forums.



This issue could occur if the flash drive is damage or Windows USB root hub is not working as expected, you can try the troubleshooting steps below to further narrow down to the root cause of the issue.

1. May I know, if the USB is working on another computer?
   
2. Which version of Windows is installed on the computer?
   
3. Are you aware of any recent changes made on the computer?
   

I suggest you to check the article
USB devices may stop functioning correctly when multiple devices connected to the same USB hub go
into selective suspend, follow the steps on this article and check if this helps you.



If you don’t have any data concern, you can
format the USB from disk manager (Applicable for Windows 10), check the topic
To format an existing partition (volume) from the article, however you will have to perform this steps on your USB drive. So, make sure the USB is connected when you perform the format, please be careful to select the USB drive, if the steps
is performed on wrong drive the data on the drive will be wiped.



If you still face the issue, please reply to this post with more information.



Regards,



Amit Sunar

Microsoft Community – Moderator