Windows 10: Can’t verify account, used the wrong email

Hello!


I have been having some issues with my ACER laptop and to fix it I would have to restart but just recently found out I used the incorrect email a totals strangers email to be exact from when I first was setting up my laptop which I didnt know until I had to verify who I was to change the password. I couldn’t verify because I didnt have enough info to prove my identity anyways. So what I am figuring out from this is that I need to create a whole new microsoft account to access my laptop, my laptop is locked though so I am unsure what to do now, please help.

:)

 

email account hacked. please help

Also may I suggest you change email accounts to one of the following.....

Gmail
Outlook

The reason is they both use "Step two verification". This style of verification means even if a hacker gets your password they cannot log in to your account. You see every time someone try's to log in that hasn't been verified you will get a text or a phone call giving you a final code to log in. Its very easy and simple to setup also. The great thing is once you setup your Email application with a specific "application password" from that account you never have to log in again AND your account is protected from being logged in from foreign entities.

I like the new outlook personally however Gmail is also damn good. Gmail also has an IP tracker that allows you to see WHERE the account has been logged in from. Anyway let us know if you wanna change over and have any questions. We will be happy to help and welcome to TPU!

 

Unauthorized Emails from my account?

It is more than likely that your email account was hacked, either by a virus sniffing your password, or just simply hacked.

Either way, change your password on your email account. Unfortunately the damage by already be done. They already have your contact list and your email address associated with that contact list. There is nothing stopping them from sending out emails using their own SMTP servers to everyone on your contact list and claiming the emails are from your email address. They don't actually have to have access to your yahoo account or even any yahoo server to send emails to people that come from your address.

 

Can't Verify my account & changing email

Hello Bojan,

Thank you for posting your concern in Microsoft Community and welcome to the Windows 10 Family.

If you are not receiving the verification code, you can try to verify your account through the online account validation process.



Please go to (Reset your password)
and follow the steps below:

• Enter your Microsoft account and type in the characters you'll see in the pictures and click on Next.
• Click "I can’t use any of these options".
• Enter a working email address where we can contact you and click on Next.
• Fill-up the form and click “Submit”.

In this method, you will be asked to provide a contact email where a link will be sent after you validated your account. I suggest that you provide a working email for you to receive the password reset link.

Also, to answer to your second question, please be informed that you cannot change the Windows Live Id of your Microsoft Account. However, you can add an alias email address to it. Follow the below steps.

• Sign in to the
  Manage your account aliases page.
• Select Add email alias .
• Follow the instructions to create a new Outlook.com email, or add any address that isn’t already a Microsoft account.

Write to us with the updated information. If you need further assistance, we would be happy to help you further.

Thank you.