Windows 10: Can't verify identity because phone number is old

Discus and support Can't verify identity because phone number is old in AntiVirus, Firewalls and System Security to solve the problem; My wife is in Italy and when she started her laptop today she logged in with her password, and got this message: "Verify your identity" She no longer... Discussion in 'AntiVirus, Firewalls and System Security' started by Richad Darling, Jan 1, 2022.

  1. RICHAD DARLING
    Richad Darling Win User

    Can't verify identity because phone number is old


    My wife is in Italy and when she started her laptop today she logged in with her password, and got this message: "Verify your identity" She no longer has the phone number ending on 05, and that as the only option she had, so she selected “I don’t have any of these”. Since she didn’t have access to a browser she called me in the US, and I entered her information in the URL listed. I changed the phone number to a new number in the security section of her account, and received a message that she can’t get a message on the phone for 30 days. How does she get into her laptop now? She doesn’t want t

    :)
     
    Richad Darling, Jan 1, 2022
    #1
  2. ROBERTWATERS1
    RobertWaters1 Win User

    Verifying identity with no registered phone number

    Hi.

    I am not being allowed to send email from my webmail account until I verify my identity through a code sent to my phone. However, since I don't have a phone associated with this account, no code is sent to me. Is there some other way to verify my identity,
    or must I simply abandon this email account?
     
    RobertWaters1, Jan 1, 2022
    #2
  3. ESBKK11000
    esbkk11000 Win User
    Verify your identity oln this PC

    Being ask to verify my identity, since the last update - Creators Update - it no longer accept the remain letters for the email or the numbers for the mobile phone on the PC

    As a result it no longer sync ...

    Any suggestions?
     
    esbkk11000, Jan 1, 2022
    #3
  4. ADERABALAN
    aderabalan Win User

    Can't verify identity because phone number is old

    I Can't Verify Identity of User Account on Windows 10

    Wow, Brink! Thanks for your fast response. Yes I did add my current phone number to replace my old phone number as an alias for this Microsoft account:

    Can't verify identity because phone number is old [​IMG]


    I also did add to my "Security settings" for my Microsoft account:

    Can't verify identity because phone number is old [​IMG]


    After I did those procedures, it is very weird that there is STILL no option for my current phone number. The option exists just for my old phone number:

    Can't verify identity because phone number is old [​IMG]


    I have repeatedly tried this then did restart my Windows 10 so many times.
    Is there an option or any tricks to disconnect the email that related to this Windows user account then change it with new Microsoft email?
     
    aderabalan, Jan 1, 2022
    #4
Thema:

Can't verify identity because phone number is old

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